Associate Director, Process Universe Analytics

Standard Chartered; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Flexible working options

Continuous learning culture

Wellbeing support

Job summary

Standard Chartered in Malaysia seeks a Continuous Improvement Analyst to drive data-driven CI initiatives across business analysis, platform enablement and stakeholder engagement.

You will collect and analyze CI data, develop dashboards, document requirements, support testing, training and value realization with cross-functional teams.

Flexible working options are available, with a hybrid model balancing office and home locations.

Qualifications

• Must-have: Data Analysis & Visualization, Product Design & Development, Impact Measurement.

Responsibilities

• Data Analysis & Insights: collect, analyze and report CI and A3 programme data.
• Business Analysis & Requirements Support: understand business needs, gather requirements, document user stories and acceptance criteria.
• Platform & Product Enablement: enhance CI platforms, manage backlog and liaise with tech teams.
• Testing & Release Support: assist user acceptance testing, develop test scenarios and coordinate feedback.
• Training & Capability Building: create and deliver CI training materials and sessions.
• Stakeholder Engagement & Communication: build relationships and communicate insights to stakeholders.

Skills

Data Analysis & Visualization

Product Design & Development

Impact Measurement

Job description

The Continuous Improvement Analyst supports the delivery and ongoing evolution of the Bank's A3 Continuous Improvement capability, tools and experiences. Working across data, platform enablement, business analysis and capability-building activities, the role helps identify opportunities for improvement, supports the development of solutions, and contributes to the successful delivery of Continuous Improvement initiatives. The role combines analytical thinking, structured problem solving and strong stakeholder engagement to help improve colleague experiences, strengthen adoption of Continuous Improvement practices and support informed decision making.

Key Responsibilities

Data Analysis & Insights

• Support the collection, analysis and reporting of Continuous Improvement and A3 programme data.
• Identify trends, patterns and insights that help inform programme priorities and improvement opportunities.
• Assist in the development of dashboards, reports and performance measures.
• Contribute analytical insights and recommendations to support decision making and continuous improvement activities.
• Support benefit tracking and value-realisation reporting where required.

Business Analysis & Requirements Support

• Work with stakeholders to understand business needs, challenges and opportunities.
• Support requirements gathering activities through workshops, interviews and discovery sessions.
• Document business requirements, process flows, user stories and acceptance criteria.
• Conduct research and analysis to support solution design and prioritisation decisions.
• Assist in evaluating proposed changes and identifying associated impacts, risks and dependencies.

Platform & Product Enablement

• Support the ongoing enhancement of Continuous Improvement platforms, tools and digital experiences.
• Contribute to the management and refinement of enhancement requests and product backlogs.
• Work with technology teams and delivery partners to clarify requirements and support feature development.
• Monitor progress of enhancement activities and provide updates to stakeholders.
• Gather and consolidate user feedback to inform future improvements.

Testing & Release Support

• Support user acceptance testing activities for new features, enhancements and platform releases.
• Develop test scenarios, test cases and supporting documentation.
• Coordinate testing activities and track feedback, issues and defects.
• Support validation of solutions to ensure business requirements are met.
• Assist with release readiness activities and post-implementation reviews.

Training & Capability Building

• Support the development and maintenance of A3 Continuous Improvement training materials, guidance and resources.
• Deliver A3 and Continuous Improvement training sessions to colleagues across the Bank.
• Provide day-to-day support to learners and stakeholders using Continuous Improvement tools and methodologies.
• Contribute to initiatives aimed at strengthening Continuous Improvement capability and adoption.

Stakeholder Engagement & Communication

• Build effective working relationships with stakeholders across business, technology and transformation teams.
• Prepare presentations, reports and communications to support programme activities.
• Translate data and analysis into clear and structured messages for a range of audiences.
• Support meetings, workshops and governance forums through preparation of materials and follow-up actions.

Motivations

• Energised by using data, insights and structured analysis to identify practical improvement opportunities and support better decision-making.
• Motivated by improving user experience across Continuous Improvement platforms, tools and digital journeys so colleagues can adopt and apply CI practices more easily
• Enjoys working collaboratively with stakeholders across business, technology and transformation teams to support delivery, adoption and continuous improvement.

Skills And Experience

Must-have skills

• Data Analysis & Visualization
• Product Design & Development
• Impact Measurement

Other Skills

• Implementation
• Communication
• Interpersonal Relationships
• Effective presentations

Qualifications

Key Experience

• Experience in business analysis, change management, product delivery, continuous improvement or related disciplines.

Languages

• English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.