Manager, Settlements

Standard Chartered; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Standard Chartered Malaysia seeks a Custody Operations Lead to oversee daily custody transactions (safekeeping, transfers, reconciliations, billing) across traditional and digital assets. You will manage an offshore outsource team and collaborate with stakeholders to ensure scalable, compliant processes and timely delivery.

The role requires deep knowledge of securities settlements, project delivery, risk controls, and adherence to KYC/AML/sanctions.

Qualifications

• Bachelor’s degree in Banking/Finance/IT or equivalent.
• 5–7 years of relevant experience in Banking & Financial services.
• Experience in Securities Services / Market Operations / Corporate Actions / ETFs.
• Strong written and verbal communication.
• Experience with projects, system migrations, transformation & change.

Responsibilities

• Lead and manage custody transactions (safekeeping, transfers, reconciliations, billing) daily and escalate exceptions.
• Define, document, implement, and maintain scalable operational frameworks.
• Drive automation and quality improvement across traditional assets.
• Manage offshore outsource team and empower growth in responsibilities.
• Collaborate with stakeholders to ensure seamless, scalable operations and onboarding of new clients.

Skills

Securities Settlements

Fund Services

Automation

Python (basic)

Excel (Advanced)

Education

Bachelor’s degree in Banking/Finance/IT or equivalent

Tools

Securities Services platforms

Job description

Job Summary

The prospect candidate would be primary responsible for managing custody services offering (including Gold custody & FOFs) comprising of client service management, transaction processing, systems maintenance, and monitoring, reporting and operational risk reporting.

Key Responsibilities

• To effectively lead, manage and process Standard Chartered Bank custody transactions (safekeeping, transfer, reconciliations, billing) on daily basis and escalatethe any exceptions which requires immediate resolution.
• Define, document, implement, and maintain scalable and efficient operational frameworks.
• Drive continuous quality improvement and automation across conventional assets.
• Manage a growing offshore outsource team and empower the team to take on greater responsibilities.
• Collaborate with stakeholders across the organization to ensure seamless and scalable operations.
• Drive the implementation of new clients, products, and services.
• Support various projects.
• Resolve queries raised by clients and stakeholders, seeking guidance from Compliance where required.
• Lead and engage with new on-boarding of clients to facilitate the operational take-on and set-up of new relationship.
• Take active interest in changes to the Financial Services industry.
• Form an integral part of the front to back process flow. Review processes and procedures to identify weaknesses/inefficiencies and recommend remedial action as required.
• Work with Compliance to understand new regulatory requirements and ensure we fulfil our obligations.
• Lead hubbing of operations right shoring for FSS markets.

Others

• To undertake periodic self assessment on key controls to access the proper functioning and adequacy of existing controls.
• Assist in coordinating facilitating and promoting understanding of operational risk and in implementation and the management of it.
• To effectively manage and process Standard Chartered Bank and Regional Securities Services custody (conventional + Digital) transactions (Corporate actions, Settlements, Billing) on a daily basis and escalatethe any transactions which requires immediate resolution.
• Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units.
• Ensure that all enquiries / complaints are resolved within the agreed turnaround timelines.
• To develop strong working relationship with GBS to ensure that transaction processing across securities services processes are carried out with minimal risks and with high quality standards.
• To develop key working relationships with internal customers and support units etc.
• To ensure that Department Operating Instructions (DOI), checklists, SLA are kept up to date, and shared with the team-members and reviewed to ensure practicing of the same.
• Ensure Adherence by unit to the Group and country policy and procedures.
• Ensure adherence on an ongoing basis to all requirements of KYC/AML/sanction regulations as may be issued from time to time.
• Avoid revenue leakage and ensure that there are no debits to P&L Accounts without appropriate authority
• Ensure that all internal account reconciliation escalations are addressed on a daily basis and correction entries passed where required e.g. sundry, erroneous, CSA accounts etc.
• To ensure that any nostro un-reconciled entries are escalated are kept to a minimum and are resolved daily.
• Initiate transfer of best practices to/from other processing centers.
• Live the values of SCB at all times.
• To lead and participate in projects initiated for risk-mitigation, service improvement, technology upgrade, regulatory etc.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• Securities Services and Cash Operations
• Support Unit Dept (Finance, Admin, IT)
• Other Business Unit, Group Functions and Process/Product Owners
• Project/Change team
• FSS governance
• FSS global heads

External

• All clients

Skills and Experience

• In-depth knowledge of Securities Settlements / Fund Services will be core expectations

Qualifications

• Bachelor’s degree in Banking/Finance/Information Technology or equivalent
• Min 5 - 7years of relevant experience – Banking & Financial.
• Experience in a Securities Services / Market Operations / Investment Banking/ Corporate Actions / Commodities / Precious Metals / Gold / Fund of Funds / ETFs
• In-depth knowledge of Securities settlements will be core expectations
• Previous people management experience is an added advantage (However this role will not be managing people)
• Consistently demonstrates clear and concise written and verbal communication skills
• Previous experience in projects, system migrations, transformation & change is a must.
• Skills – any added skills such as AI, VBA, python, programming, advance in excel – added advantage.
• Candidates with experience in Asian Securities markets has a significant advantage – HK, SG, TH

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.