Director of Sales

Crowne Plaza Kuala Lumpur City Centre; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Crowne Plaza Kuala Lumpur City Centre invites a Director of Sales to lead revenue, sales and marketing strategies for the hotel. You will regularly sell hotel rooms, meeting spaces, and catering through direct client contacts, and ensure plans are implemented and goals achieved.

You will manage the sales team, develop key client relationships, schedule conventions, and work with other departments to maximize occupancy and guest satisfaction.

Qualifications

• Bachelor's degree in Marketing or related field required.
• 2-4 years in hospitality or hotel sales & marketing with direct supervisory experience.
• Must speak local language; other languages preferred.
• Strong communication, presentation, problem solving and teamwork skills.

Responsibilities

• Manage day-to-day sales activities and lead the sales team.
• Develop and maintain relationships with key clients and conventions to drive group sales.
• Schedule conventions and coordinate with other hotel departments to deliver services.

Skills

Communication skills

Presentation skills

Problem solving

Teamwork

Education

Bachelor's degree or higher in Marketing or related field

Job description

Job Overview

As the Director of Sales, you will develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. You will regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts.

At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.

Day-to-Day Activities

People

• Manage day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
• Educate and train sales team responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Work with other department managers to ensure proper staffing levels based on guest volume.

Guest Experience

• Provide guests with information (e.g., loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.

Financial

• Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans.
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
• Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.

Responsible Business

• Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate departments on solutions.
• Develop awareness and reputation of the hotel and the brand in the local community.
• Perform other duties as assigned. May also serve as manager on duty.

Accountability

• This is the top sales and marketing job in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative sales team members.

Requirements

• Bachelor's degree or higher education qualification in Marketing specialization or related field.
• 2-4 years of experience in a hospitality or hotel sales & marketing setting with direct supervisory experience over a sales team, or an equivalent combination of education and work experience.
• Must speak local language. Other languages preferred.
• Outstanding in communication skills, presentation skills, problem solving skills and works as a teamwork player.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.