Director of Events

IHG Hotels & Resorts; George Town; Sur place; MYR 180 000 - 250 000; Plein temps

Avantages offerts par ce poste

Uniform provided

Room discounts

Extensive training

Résumé du poste

IHG Hotels & Resorts in Penang, Malaysia, is seeking a Director of Events to lead the events team, drive revenue, and deliver outstanding meetings, conferences, weddings and social events. You will oversee end-to-end event sales, planning and execution, while fostering strong client relationships and cross‑department collaboration to maximise profitability.

The role requires a Bachelor’s degree in a related field and 4+ years in hospitality events with supervisory experience, plus strong

Qualifications

• Bachelor’s degree or higher in Hospitality Management, Business, Marketing or related field.
• Four or more years in hospitality or hotel events, banquet, sales or marketing with supervisory/management experience.
• Strong knowledge of meetings, events, banquets, MICE and social event markets with ability to convert business opportunities.
• Strong commercial awareness to drive revenue, profitability and targets.
• Excellent communication, negotiation and presentation skills with clients and internal stakeholders.
• Strong organizational and problem-solving skills to manage multiple events and priorities.
• Must speak local language(s).

Responsabilités

• Lead and coach the Events team to deliver exceptional service and achieve revenue targets.
• Drive event revenue by maximising meetings, conferences, weddings, social events and banquets.
• Develop and implement strategies to increase event conversion, average spend and banquet revenue.
• Manage end-to-end event sales and planning from enquiry to post‑event follow-up.
• Build and maintain relationships with clients, corporate accounts, event organisers and partners.
• Collaborate with Sales, F&B, Operations and other departments for seamless execution.
• Monitor events pipeline, conversion, revenue performance and forecasting.
• Produce monthly reports to identify trends and opportunities.
• Identify new business opportunities and grow local MICE and social event segments.
• Ensure events meet hotel standards and client expectations.

Connaissances

Leadership

Communication

Negotiation

Organization

Formation

Bachelor’s degree in Hospitality/Business/Marketing

Description du poste

We’re always looking for new ways to raise the bar. So we’re searching for a Director of Events with a strong track record in driving event revenue, developing client relationships and delivering exceptional meetings, conferences, weddings and social events to help us maximise our meeting spaces, banquet facilities and overall hotel profitability.

A little taste of your day‑to‑day:

Every day is different, but you’ll mostly be:

• Leading and managing the Events team, providing coaching and guidance to deliver exceptional service and achieve revenue targets.
• Driving event revenue and profitability by maximising meetings, conferences, weddings, social events, banquets and other event opportunities.
• Developing and implementing strategies and action plans to increase event conversion, average spend, banquet revenue, food and beverage revenue and overall event profitability.
• Managing the end‑to‑end event sales and planning process, from initial enquiry and proposal through to contracting, planning, execution and post‑event follow‑up.
• Building and maintaining strong relationships with key clients, corporate accounts, event organisers, wedding planners, meeting planners and external partners.
• Working closely with Sales, Food & Beverage, Operations and other departments to ensure seamless event planning and execution and an exceptional guest experience.
• Monitoring the events pipeline, conversion rates, revenue performance and forecasting, taking appropriate action to maximise business opportunities.
• Producing and reviewing monthly reports and performance results to identify trends, opportunities and areas for improvement.
• Identifying new business opportunities and developing local market, MICE and social event segments to grow the hotel's events business.
• Ensuring all events are delivered in line with hotel standards, client expectations, IHG brand standards and agreed commercial objectives.

What We need from you:

• Bachelor’s degree / higher education qualification / equivalent in Hospitality Management, Business, Marketing or a related field.
• Four or more years of experience in a hospitality or hotel events, banquet, sales or marketing environment, with direct supervisory or management experience.
• Strong knowledge of meetings, events, banquets, MICE and social event markets, with a proven ability to develop and convert business opportunities.
• Strong commercial awareness with the ability to drive revenue, maximise profitability and achieve event targets.
• Excellent communication, negotiation and presentation skills, with the ability to build strong relationships with clients and internal stakeholders.
• Strong organisational and problem‑solving skills, with the ability to manage multiple events and priorities simultaneously.
• Must speak local language(s).

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.