Director, Finance & Operations AGM

C16 Cochlear Malaysia SDN BHD. (Malaysia); Kuala Lumpur; On-site; MYR 300,000 - 520,000; Full time

Job summary

Cochlear Malaysia invites a Director, Finance & Operations for Asia Growth Markets to partner with the General Manager and lead finance and operations across the region, shaping strategy and governance to support sustainable growth.

You will drive forecasting, budgeting, and performance reviews, oversee financial governance, and develop a high‑performing team, advancing customer service and supply chain capabilities.

Qualifications

• 10+ years' experience leading finance functions within multinational organisations.
• CPA, CA, CIMA, MBA or equivalent qualification.
• Strong commercial acumen and business partnering capability.
• Experience across financial planning, reporting, governance and operational finance.
• Demonstrated success leading and developing teams.
• Strong analytical skills and experience using Power BI and AI‑enabled analytical tools.
• Exposure to customer service, logistics, supply chain or distributor management environments.

Responsibilities

• Drive business performance with the GM to shape strategy and plans; lead forecasting, budgeting, and business reviews.
• Oversee financial governance, reporting, audits and compliance; drive working capital and controls.
• Strengthen the customer journey and develop the regional service strategy across markets.
• Oversee Singapore office and act as second‑in‑charge for Asia Growth Markets when GM is absent.
• Develop people and capability; coach leaders to understand financial metrics and performance.

Skills

Financial leadership

Business partnering

Power BI

Analytical thinking

Stakeholder management

Communication skills

Education

CPA/CA/CIMA/MBA or equivalent

Tools

Power BI

Job description

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market‑leader in implantable hearing devices, more people choose a Cochlear‑branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

The Opportunity

As Director, Finance & Operations, Asia Growth Markets, you'll be a trusted advisor to our General Manager and a key member of the leadership team, helping drive growth across a diverse and evolving region. You'll combine commercial insight, operational leadership and people development to help our teams make better decisions, improve customer experiences and accelerate business performance. Most importantly, you'll help ensure more people can access Cochlear's life‑changing technology. This is a highly visible regional leadership role where you'll partner with Country Managers, Sales, Marketing, Customer Service and Operations leaders across Asia Growth Markets. You'll lead Finance and key operational functions, providing the commercial intelligence, planning and governance needed to support sustainable growth, while building capability and confidence across the wider business.

What You’ll Do

• Drive business performance. Partner with the General Manager and leadership team to shape strategy and business plans. Provide commercial insights that support growth, investment decisions and market opportunities. Lead forecasting, planning, budgeting and business reviews across the region. Turn complex data into clear, actionable recommendations.
• Lead finance and operations. Oversee financial governance, reporting, audits and compliance. Drive working capital performance, inventory management and financial controls. Lead continuous improvement across customer service, logistics, demand planning and order‑to‑cash processes. Support regional projects that improve efficiency, simplicity and scalability.
• Strengthen the customer journey. Help shape lifetime customer engagement initiatives, including upgrades, accessories and service opportunities. Define and develop the customer service strategy across direct and indirect markets. Identify ways to make each interaction with Cochlear more straightforward, responsive and valuable.
• Oversee management of the Singapore office and act as second‑in‑charge for the Asia Growth Markets team during the General Manager’s absence.
• Develop people and capability. Lead and develop a high‑performing team. Coach leaders and teams to better understand financial metrics and business performance. Foster a collaborative, commercially minded culture built on accountability, growth and partnership. Create clarity, build capability and help people do their best work.

What You’ll Bring

• 10+ years' experience leading finance functions within complex multinational organisations.
• CPA, CA, CIMA, MBA or equivalent qualification.
• Strong commercial acumen and business partnering capability.
• Experience across financial planning, reporting, governance and operational finance.
• Demonstrated success leading and developing teams.
• Strong analytical skills and experience using Power BI and AI‑enabled analytical tools.
• Exposure to customer service, logistics, supply chain or distributor management environments.
• Excellent stakeholder management and communication skills.
• Experience in medical devices, healthcare or the broader APAC region will be highly regarded.

This is an opportunity to influence strategy, lead a talented team, improve how we work and help shape the future growth of our Asia Growth Markets business. You'll work with experienced regional leaders, gain broad organisational exposure and make a meaningful contribution to a purpose‑driven organisation that changes lives.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

We help people hear and be heard.

We empower people to connect with others and live a full life.

We help transform the way people understand and treat hearing loss.

We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.