Digital WorkPlace Consultant

SoftwareOne; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

SoftwareOne is seeking a Digital Workplace Consultant to implement and support Microsoft 365 solutions, guiding customers through cloud transformations while delivering exceptional service.

You will work on project delivery and support services, driving workplace modernization and ensuring secure, collaborative environments for clients.

Qualifications

• Strong experience with Microsoft 365 technologies: Exchange Online, Teams, SharePoint Online, OneDrive, Intune, security services.
• Identity and access management including Entra ID, Azure AD, Active Directory, Conditional Access, authentication technologies.
• Experience supporting migration, modernization and cloud transformation in enterprise environments.

Responsibilities

• Design and deliver Microsoft 365 solutions across Exchange Online, SharePoint Online, Teams, OneDrive, Intune, Security, and Compliance.
• Lead migration and modernization projects from legacy environments to cloud-based workplace solutions.
• Provide expert technical support for Microsoft 365 services and troubleshoot complex issues with cross-team collaboration.
• Support customer engagements through assessments, workshops, solution recommendations, and technical advisory services.
• Contribute to presales activities with requirements gathering, design, proposal support and technical presentations.
• Create high-quality technical documentation and share knowledge to drive continuous improvement.

Skills

Microsoft 365

Azure AD/Entra ID

PowerShell

Customer communication

Cloud transformation

Job description

Are you passionate about helping organizations transform the way they work through Microsoft 365 and modern workplace technologies?

Do you enjoy combining technical consulting, project delivery, and customer support to deliver exceptional business outcomes?

Are you excited by the opportunity to work with cloud, security, collaboration, and AI solutions while guiding customers through their digital transformation journey?

At SoftwareOne, we help organizations unlock the full value of Microsoft technologies through cloud, security, collaboration, and workplace transformation services. We are looking for a Digital Workplace Consultant to join our team and play a key role in delivering Microsoft 365 solutions while providing expert technical support that enables customers to work securely, efficiently, and collaboratively.

As a Digital Workplace Consultant, you will work across both project delivery and support services, helping customers implement, optimize, and support Microsoft 365 solutions. Acting as a trusted advisor and technical expert, you will lead workplace transformation initiatives, support cloud migrations, and resolve complex technical challenges while ensuring an exceptional customer experience throughout the lifecycle.

Key responsibilities:

• Designing and delivering Microsoft 365 solutions across Exchange Online, SharePoint Online, Teams, OneDrive, Intune, Security, and Compliance platforms.
• Leading migration and modernization projects, helping customers transition from legacy environments to cloud-based workplace solutions.
• Providing expert technical support for Microsoft 365 services, troubleshooting complex issues and collaborating with support teams to ensure timely resolution.
• Supporting customer engagements through assessments, workshops, solution recommendations, and technical advisory services.
• Contributing to presales activities, including requirements gathering, solution design, proposal support, and technical presentations.
• Creating high-quality technical documentation, sharing knowledge across teams, and contributing to continuous improvement initiatives.

Job Requirements

• Strong experience working with Microsoft 365 technologies, including Exchange Online, Teams, SharePoint Online, OneDrive, Intune, and Microsoft security services.
• Solid understanding of identity and access management, including Microsoft Entra ID (Azure AD), Active Directory, Conditional Access, and authentication technologies.
• Experience supporting migration, modernization, and cloud transformation initiatives within enterprise environments.
• Strong PowerShell scripting skills and an interest in automation, workflow optimization, and modern workplace technologies.
• Excellent customer-facing communication and consulting skills, with the ability to engage effectively with both technical and business stakeholders.
• Collaborative, proactive, and solution-oriented mindset with a passion for learning and working within multicultural teams.

Company description

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.