Digital Transformation Analyst — Post-Sales & CRM Entitlements

Lenovo; Petaling Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

Lenovo is seeking a Digital Transformation Analyst to drive post-sales service entitlement processes and related CRM solutions. The role requires strong business analysis, stakeholder management, and collaboration with IT to design and deliver system enhancements.

You will support testing, deployment, and ongoing operations across global teams. The ideal candidate has experience with CRM platforms (SAP CRM or equivalent) and a track record in digital transformation within a service context,

Qualifications

• Bachelor degree in ERP/computer science or equivalent experience.
• 5+ years in business analysis designing process systems for operational efficiency.
• Ownership and accountability to drive cross-functional work and deliverables.
• Strong communication skills in English and Chinese are advantageous.

Responsibilities

• Bridge business and IT to design and deliver digital solutions.
• Own Lenovo global post sales service entitlement processes.
• Support CRM related projects including system testing and production support.
• Collaborate with cross-functional teams to optimize systems and processes.
• Resolve issues and align stakeholders on requirements and implementations.

Skills

Business Analysis

CRM knowledge

Data analysis

Stakeholder management

Communication

Education

Bachelor degree in ERP/computer science

Tools

SAP CRM

Salesforce

Service Now

Job description

Lenovo is seeking a Digital Transformation Analyst to drive post-sales service entitlement processes and related CRM solutions. The role requires strong business analysis, stakeholder management, and collaboration with IT to design and deliver system enhancements.

You will support testing, deployment, and ongoing operations across global teams. The ideal candidate has experience with CRM platforms (SAP CRM or equivalent) and a track record in digital transformation within a service context,