Digital & Data Services Intern: IT Support & Analytics

PwC; Kuala Lumpur; On-site; MYR 13,000 - 27,000; Full time

Job summary

A leading professional services firm is seeking a Digital & Data Services Intern in Kuala Lumpur. The role offers valuable hands-on experience in IT operations, giving interns the opportunity to support real client projects while enhancing their technical skills. Key responsibilities include providing IT support, managing incidents, analyzing service performance, and contributing to process improvements. This internship fosters professional and personal development, ensuring a well-rounded experience in the IT domain.

Qualifications

• Embrace a learning mindset and take ownership of your development throughout the internship.
• Actively listen, ask questions, and communicate clearly in both technical and non-technical discussions.

Responsibilities

• Respond to user inquiries and troubleshoot common IT issues related to hardware, software, access, and system functionality.
• Support the triage, tracking, and resolution of IT incidents following established IT Service Management processes.
• Collect and analyse service performance data to identify trends, bottlenecks, and improvement areas.
• Participate in continuous improvement discussions to enhance IT service delivery and overall user experience.
• Actively engage in personal development throughout the internship.

Job description

A leading professional services firm is seeking a Digital & Data Services Intern in Kuala Lumpur. The role offers valuable hands-on experience in IT operations, giving interns the opportunity to support real client projects while enhancing their technical skills. Key responsibilities include providing IT support, managing incidents, analyzing service performance, and contributing to process improvements. This internship fosters professional and personal development, ensuring a well-rounded experience in the IT domain.