Intern - Digital & Data Services

PwC; Kuala Lumpur; On-site; MYR 13,000 - 27,000; Full time

Job summary

A leading professional services firm is seeking a Digital & Data Services Intern in Kuala Lumpur. The role offers valuable hands-on experience in IT operations, giving interns the opportunity to support real client projects while enhancing their technical skills. Key responsibilities include providing IT support, managing incidents, analyzing service performance, and contributing to process improvements. This internship fosters professional and personal development, ensuring a well-rounded experience in the IT domain.

Qualifications

• Embrace a learning mindset and take ownership of your development throughout the internship.
• Actively listen, ask questions, and communicate clearly in both technical and non-technical discussions.
• Willingness to learn across IT operations
• Strong communication and teamwork

Responsibilities

• Respond to user inquiries and troubleshoot common IT issues related to hardware, software, access, and system functionality.
• Support the triage, tracking, and resolution of IT incidents following established IT Service Management processes.
• Collect and analyse service performance data to identify trends, bottlenecks, and improvement areas.
• Participate in continuous improvement discussions to enhance IT service delivery and overall user experience.
• Actively engage in personal development throughout the internship.

Job description

At PwC, we focus on nurturing and developing individuals across our entry level careers programmes, providing them with opportunities to start their professional journey. We offer various entry‑level positions and programmes for individuals to gain valuable experience and grow their skills.

As an intern at PwC, you will get hands‑on experience and exposure to various industries, allowing you to develop your skills and gain valuable insights into the world of professional services. In your internship you will have the opportunity to work alongside experienced professionals and contribute to real client projects.

As a Digital & Data Services Intern at PwC Malaysia, you will be part of our Internal Firm Services (IFS) – Information Technology team, gaining hands‑on exposure to IT operations, digital tools, data‑driven service improvements, and service management processes. This internship offers a valuable opportunity to develop technical skills, support real operational needs, and collaborate closely with IT professionals across the firm.

Key Responsibilities

• IT Support & User Assistance
  Respond to user inquiries and troubleshoot common IT issues related to hardware, software, access, and system functionality.
  Assist the service desk team in resolving technical problems and providing timely user support.
  Collaborate with team members to deliver quality work that adds value to users and internal stakeholders.
• Incident Management
  Support the triage, tracking, and resolution of IT incidents following established IT Service Management (ITSM) processes.
  Update incident records, document actions taken, and elevate issues when necessary.
  Communicate incident progress and outcomes to end users in a clear and professional manner.
• Data & Service Performance Analysis
  Collect and analyse service performance data to identify trends, bottlenecks, and improvement areas.
  Develop simple dashboards or reports to support service improvement initiatives.
  Gather information from various sources to analyse facts and discern patterns that support operational insights.
• Process Improvement & Collaboration
  Participate in continuous improvement discussions to enhance IT service delivery and overall user experience.
  Contribute ideas and assist in refining IT processes and workflow documentation.
  Work closely with the Digital & Data Services team and cross‑functional stakeholders on ad‑hoc operational tasks or digital projects.
• Professional & Personal Development
  Embrace a learning mindset and take ownership of your development throughout the internship.
  Actively listen, ask questions, and communicate clearly in both technical and non‑technical discussions.
  Apply relevant professional and technical standards, upholding PwC’s code of conduct and independence requirements.

Minimum Years Experience Required

• n/a