Digital Client Experience (DCX) Delivery - Project Manager

Marsh; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Marsh is seeking a Digital Client Experience Delivery - Project Manager to join our Kuala Lumpur team in a hybrid role. You will drive delivery across Asia, translate business requirements into technical execution, and collaborate with offshore teams and regional stakeholders.

Experience in project management, analytics, and governance is essential. You will build dashboards, track KPIs, manage risks, and contribute to continuous improvement and automation initiatives.

Qualifications

• 6+ years of experience in project management, digital platform delivery, analytics, or similar coordination role.
• Strong stakeholder management and English communication skills.

Responsibilities

• Lead rollout and adoption of client technologies across Asia with offshore implementation teams.
• Document user feedback and collaborate with global/regional Technology stakeholders to align product and data development.
• Support DCX objectives by influencing stakeholders to learn, adopt, and advocate Marsh’s digital platforms.
• Foster cross-divisional collaboration to build and promote digital capabilities across Asia.
• Plan and manage timelines, resources, milestones, and output quality for DCX initiatives.
• Build dashboards and reports to improve quality, speed, and consistency of reporting.
• Track KPIs, manage risks and issues, and create mitigation plans; escalate where needed.
• Provide technical input on project proposals and recommend best-practice approaches including automation/AI-enabled efficiencies.

Education

Bachelor’s degree in a relevant discipline

Tools

LenWork

Job description

Digital Client Experience (DCX) Delivery - Project Manager

We are seeking a talented individual to join our Digital Client Experience team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Digital Client Experience (DCX) Delivery - Project Manager

Reporting to the Asia Digital Client Experience Leader, this role provides delivery expertise to drive business outcomes, oversee governance, and support the development and enhancement of Marsh's digital platforms across Asia.

Marsh’s Digital Client Experience encompasses advanced analytics, client and service data, industry-relevant content, as well as claims and benchmarking insights. A key focus will be driving significant change management within teams to enhance efficiencies and elevate the overall client experience.

We will count on you to:

Lead rollout and adoption of client technologies across Asia by translating business requirements into practical technical execution with offshore implementation teams.

Document user feedback and collaborate with global and regional Technology stakeholders to ensure alignment in product and data development.

Support regional DCX objectives by influencing key stakeholders to learn, adopt, and advocate for Marsh’s digital platforms and resources among colleagues and clients where relevant.

Foster cross-divisional collaboration by partnering with colleagues to build and promote digital capabilities across Asia.

Plan and manage timelines, resources, milestones, and the quality of output for DCX initiatives.

Build dashboards and reports using LenWork or similar tools, with a focus on improving quality, speed, and consistency of reporting.

Track KPIs, manage risks and issues, and create mitigation plans; escalat ...

Use project management best practices to deliver business outcomes, maintain governance standards, and support continuous improvement.

Provide technical input and support on project proposals and recommend best-practice approaches, including opportunities for automation and AI-enabled efficiencies.

What you need to have:

At least a Bachelor’s degree in a relevant discipline.

Minimum of 6 years experience in project management, digital platform delivery, analytics, or a similar coordination role.

Proven ability to manage moderately complex projects or workstreams end-to-end.

Strong stakeholder management, English communication, and relationship-building skills.

Experience in scope management, risk and issue tracking, budgeting, and project reporting.

Exposure to AI tools, automation, or reporting platforms would be a strong advantage.

What makes you stand out:

PMO experience, including portfolio governance, standards development, and health checks, would be an advantage

Ability to work collaboratively with internal teams, clients, and third‑party providers

Good understanding of project governance, project methodologies, and best practices

Strong analytical, organizational, and problem‑solving skills with attention to detail

Ability to manage multiple priorities and deadlines in a fast‑paced environment

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Company:

Marsh Corporate

Description:

We are seeking a talented individual to join our Digital Client Experience team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Digital Client Experience (DCX) Delivery - Project Manager

Reporting to the Asia Digital Client Experience Leader, this role provides delivery expertise to drive business outcomes, oversee governance, and support the development and enhancement of Marsh's digital platforms across Asia.

Marsh’s Digital Client Experience encompasses advanced analytics, client and service data, industry-relevant content, as well as claims and benchmarking insights. A key focus will be driving significant change management within teams to enhance efficiencies and elevate the overall client experience.

We will count on you to:

• Lead rollout and adoption of client technologies across Asia by translating business requirements into practical technical execution with offshore implementation teams.

• Document user feedback and collaborate with global and regional Technology stakeholders to ensure alignment in product and data development.

• Support regional DCX objectives by influencing key stakeholders to learn, adopt, and advocate for Marsh’s digital platforms and resources among colleagues and clients where relevant.

• Foster cross-divisional collaboration by partnering with colleagues to build and promote digital capabilities across Asia.

• Plan and manage timelines, resources, milestones, and the quality of output for DCX initiatives.

• Build dashboards and reports using LenWork or similar tools, with a focus on improving quality, speed, and consistency of reporting.

• Track KPIs, manage risks and issues, and create mitigation plans; escalat ...

• Use project management best practices to deliver business outcomes, maintain governance standards, and support continuous improvement.

• Provide technical input and support on project proposals and recommend best-practice approaches, including opportunities for automation and AI-enabled efficiencies.

What you need to have:

• At least a Bachelor’s degree in a relevant discipline.

• Minimum of 6 years experience in project management, digital platform delivery, analytics, or a similar coordination role.

• Proven ability to manage moderately complex projects or workstreams end-to-end.

• Strong stakeholder management, English communication, and relationship-building skills.

• Experience in scope management, risk and issue tracking, budgeting, and project reporting.

• Exposure to AI tools, automation, or reporting platforms would be a strong advantage.

What makes you stand out:

• PMO experience, including portfolio governance, standards development, and health checks, would be an advantage

• Ability to work collaboratively with internal teams, clients, and third‑party providers

• Good understanding of project governance, project methodologies, and best practices

• Strong analytical, organizational, and problem‑solving skills with attention to detail

• Ability to manage multiple priorities and deadlines in a fast‑paced environment

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

As the leading global insurance broking and risk advisory firm, Marsh, a joint venture between Marsh Inc. and Zulayang Sdn Bhd, has been servicing clients in Malaysia since 1982. Marsh works with many successful multinational corporations, local Malaysian companies as well as Malaysian global ventures. We provide clients and partners a comprehensive range of insurance and risk management services for virtually every type of industry and profession.

Our 120 professionals, based in Kuala Lumpur and Penang, are dedicated to creating and implementing innovative risk management and insurance solutions to help clients succeed. Marsh and its predecessor companies have been in Asia for 60 years, with over 1,800 professionals in 13 countries. Marsh earned several accolades such as Innovation Award by Business Insurance five years running 2010, 2011, 2012, 2013, 2014; named “Broker of the Year” in Asia in 2004, 2007, 2008, 2009 and 2010 by the Asia Insurance Review; received 6 consecutive years award as Global Infrastructure Insurance House of the Year 2010, 2011, 2012, 2013, 2014 and 2015 making Marsh the most awarded broker in Asia.

Marsh in Malaysia has specialist divisions within a multidisciplinary team environment to meet clients’ specific

needs. These include:

Affinity

Employee Benefits

Energy

Financial and Professional Liability (FINPRO)

Infrastructure

Marine

Takaful

Technology

Trade Credit and Political Risk

As the leading global insurance broking and risk advisory firm, Marsh, a joint venture between Marsh Inc. and Zulayang Sdn Bhd, has been servicing clients in Malaysia since 1982. Marsh works with many successful multinational corporations, local Malaysian companies as well as Malaysian global ventures. We provide clients and partners a comprehensive range of insurance and risk management services for virtually every type of industry and profession.

Our 120 professionals, based in Kuala Lumpur and Penang, are dedicated to creating and implementing innovative risk management and insurance solutions to help clients succeed. Marsh and its predecessor companies have been in Asia for 60 years, with over 1,800 professionals in 13 countries. Marsh earned several accolades such as Innovation Award by Business Insurance five years running 2010, 2011, 2012, 2013, 2014; named “Broker of the Year” in Asia in 2004, 2007, 2008, 2009 and 2010 by the Asia Insurance Review; received 6 consecutive years award as Global Infrastructure Insurance House of the Year 2010, 2011, 2012, 2013, 2014 and 2015 making Marsh the most awarded broker in Asia.

Marsh in Malaysia has specialist divisions within a multidisciplinary team environment to meet clients’ specific

needs. These include:

Affinity

Employee Benefits

Energy

Financial and Professional Liability (FINPRO)

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