DevOps Engineer

ZUS COFFEE; Selangor; On-site; MYR 156,000 - 268,000; Full time

Job summary

ZUS COFFEE is seeking a Senior DevOps / SRE to own the reliability of our production platform across multiple regions. You will shape SLOs/SLIs, lead incident responses, and drive preventative actions to keep services fast and resilient.

In this role you will manage AWS ECS, load balancers, auto scaling, CloudWatch, and infrastructure as code (Terraform / CloudFormation). You’ll collaborate with product and engineering teams to improve observability and fault tolerance.

Qualifications

• 4–7+ years of experience in DevOps, SRE or Production Engineering.
• Extensive hands-on AWS experience with ECS, Docker, VPC, load balancing and Auto Scaling in high-traffic environments.
• Experience with Terraform or CloudFormation, CI/CD pipelines and automation scripting using Go, Python or Bash.
• Working knowledge of Prometheus, Grafana, AWS CloudWatch and OpenTelemetry, with practical experience in observability and monitoring.
• A solid understanding of SLOs, SLIs, error budgets and resilience patterns such as circuit breakers, retries, health checks and graceful degradation.
• Experience handling on-call rotations, leading incidents, conducting root cause analysis and driving preventive improvements.
• Ability to partner with development teams on service architecture, communicate clearly under pressure and take ownership of reliability risks.
• Multi-region infrastructure, service mesh, AWS ECR, Lambda, event-driven architecture or AWS cost optimisation experience will be an added advantage.
• Experience in F&B, retail or other consumer businesses with peak-hour traffic patterns is also a plus.
• Analytical. Hands-on. Resilient. A problem solver.

Responsibilities

• Own production reliability and availability across multiple regions: uptime, latency, and performance under high traffic.
• Define and track Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets.
• Lead incident response and root cause analyses (RCA) for production issues with blameless postmortems.
• Manage AWS infrastructure for containerised services: ECS, ALB, Auto Scaling, CloudWatch, and VPC networking.
• Own CI/CD pipelines for microservices—deployment reliability and infrastructure consistency.
• Implement Infrastructure as Code (Terraform / CloudFormation) and automate recurring tasks.
• Drive observability through metrics, logging, distributed tracing, dashboards, and alerting.
• Adopt resilience patterns: health checks, circuit breakers, retries, fault tolerance, redundancy, and graceful degradation.
• Maintain operational runbooks and on-call response processes.

Skills

Incident response

On-call rotations

Ownership mindset

Clear communication under pressure

Tools

AWS ECS

Docker

Terraform

CloudFormation

Prometheus

Grafana

AWS CloudWatch

OpenTelemetry

VPC networking

ECR

Lambda

Job description

Own the reliability, availability, and operational health of our production platform — the AWS infrastructure and Go and Node.js microservices that our customers and stores depend on every day. This is not a "keep the servers running" role. This is a reliability ownership role responsible for how our services are deployed, observed, scaled, and recovered across multiple regions.

YOU'LL OWN

• Production reliability and availability of services across multiple regions: uptime, latency, and performance under high traffic
• Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets — defining them, tracking them, and using them to drive engineering decisions
• Incident response and root cause analysis (RCA) for production issues, including blameless postmortems and the preventive actions that follow
• AWS infrastructure for containerised services: ECS, Application Load Balancers, Auto Scaling, CloudWatch, and VPC networking
• CI/CD pipelines for microservices — deployment reliability, infrastructure consistency, and the reduction of manual intervention
• Infrastructure as Code (Terraform / CloudFormation) and the automation of recurring operational tasks
• Observability across the platform: metrics, logging, distributed tracing, dashboards, and alerting
• Service resilience patterns in partnership with development teams: health checks, circuit breakers, retry strategies, fault tolerance, redundancy, and graceful degradation
• Operational runbooks and on-call response processes

WHAT YOU BRING

• 4–7+ years of experience in DevOps, Site Reliability Engineering (SRE) or Production Engineering, supporting distributed microservices in production.
• Extensive hands‑on AWS experience, particularly with ECS, Docker, VPC, load balancing and Auto Scaling in high‑traffic environments.
• Strong experience with Terraform or CloudFormation, CI/CD pipelines and automation scripting using Go, Python or Bash.
• Working knowledge of Prometheus, Grafana, AWS CloudWatch and OpenTelemetry, with practical experience in observability and monitoring.
• A solid understanding of SLOs, SLIs, error budgets and resilience patterns such as circuit breakers, retries, health checks and graceful degradation.
• Experience handling on‑call rotations, leading incidents, conducting root cause analysis and driving preventive improvements.
• Ability to partner with development teams on service architecture, communicate clearly under pressure and take ownership of reliability risks.
• Multi‑region infrastructure, service mesh, AWS ECR, Lambda, event‑driven architecture or AWS cost optimisation experience will be an added advantage.
• Experience in F&B, retail or other consumer businesses with peak‑hour traffic patterns is also a plus.
• Analytical. Hands‑on. Resilient. A problem solver.

WHY ZUS

We're not here to play it safe. We started with a simple idea — great coffee shouldn't have to come with a premium price tag — and we've been building, experimenting and figuring things out along the way. We're hungry to grow, big on technology and data, and not afraid to try things differently. As we scale, we need people who take ownership, challenge the status quo and build better ways of working. We fail fast, learn fast and keep moving, while holding on to the scrappy underdog spirit that got us here.

WHERE THIS COULD TAKE YOU

As ZUS COFFEE continues to scale across regions, you'll have the opportunity to deepen your expertise in production engineering and reliability, take on broader infrastructure responsibilities and influence how our engineering platform evolves.

EVERY TALENT MATTERS

Great people come in different forms. We're committed to making our hiring process fair, respectful and accessible to persons with disabilities. Need support or accommodation during the hiring process? Let us know — we'll work with you to make it happen.