Deputy Nurse Manager (Outpatient Department)

Sunway Medical Centre Sdn Bhd; Selangor; On-site; MYR 90,000 - 150,000; Full time

Job summary

Sunway Medical Centre Sdn Bhd invites an experienced Deputy Nurse Manager to lead the Outpatient Department. You will ensure the highest standards of nursing care, supervise nursing staff, and coordinate with physicians to optimize patient flow and safety.

The role requires a Diploma or Bachelor in Nursing, registration with the Malaysian Nursing Board, and 7–10 years of nursing experience with at least 2 years in a supervisory capacity.

Qualifications

• Diploma or Bachelor in Nursing is required.
• Registered with the Malaysian Nursing Board.
• Post Basic certification is an added advantage.
• Minimum 7–10 years of nursing experience with 2 years in a supervisory role.
• Strong communication and computer skills.

Responsibilities

• Oversee nursing care in the Outpatient Department to ensure quality.
• Monitor staff performance and ensure competency in patient care.
• Attend to customer needs and address complaints promptly.
• Collaborate with Nursing Education for continuous development.
• Conduct audits to monitor service delivery effectiveness.
• Provide ongoing supervision and support to staff.

Skills

Staff supervision

Team leadership

Communication skills

Clinical nursing expertise

Computer literacy

Education

Diploma in Nursing

Bachelor in Nursing

Malaysian Nursing Board Registration

Post Basic Certification

Job description

Deputy Nurse Manager (Outpatient Department)

To ensure optimum level of nursing care to all patients.

To ensure effective and efficient nursing services is delivered to all customers

Monitor staff’s performance and ensure staff is competent in providing effective and efficient care to patients.

Attend efficiently and timely to the needs of customers and address customer’s complaint promptly, escalating when required.

Creating awareness among staffs and enhance optimal safety and health care standards.

Motivate and developing staffs towards customer centric culture.

Strengthen and enhancing interdepartmental relationships.

Collaborating with Nursing Education to ensure continuous development and upgrading of skills.

Ensure staffs are competent by completing a competency

Developing and promoting effective communication with team members and multi-disciplinary team.

Conduct audit to monitor effectiveness of service delivery.

Monitoring staffs’ performance constantly and provide feedback or appropriate recognition of good performance.

Providing continuous support and supervision to all staffs.

Qualifications & Requirements

Diploma or Bachelor in Nursing

Registered with Malaysian Nursing Board

Post Basic certification is added advantage

Minimum 7-10 years working experience and 2 years supervisory level in related field

Basic computer skills

Good communications skills