Department Leader

KK Malaysia; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading retail company in Kuala Lumpur is seeking a Recruitment Specialist to manage and improve store operations. The role involves overseeing sales and profit indicators, inventory management, and staff training. Ideal candidates will have a Bachelor's degree and over two years of relevant store management experience, particularly in fast-moving consumer goods retail. Strong data analysis and planning skills are essential. Applicants should be willing to relocate and work flexible hours, including weekends.

Qualifications

• Bachelor's degree is preferred.
• More than 2 years of experience in store management, especially in new retail store setups.
• Strong data analysis capabilities and risk management awareness.

Responsibilities

• Manage store sales and profit indicators based on monthly targets.
• Responsible for inventory management and product analysis.
• Train and manage store personnel, oversee customer service.

Skills

Data analysis

Planning

Problem-solving

Customer service

Team management

Education

Bachelor's degree

Job description

Recruitment Specialist KKVMY & KKVSG | Major in Philosophy, Law and Business (Hons) | Ex-Scholar HLF Foundation

Responsibilities

• Based on the monthly target issued by the headquarters, manage the store sales and profit indicators.
• Track the performance and regularly do data analysis and improvement.
• Control cost and maintain sensitive analysis of competing products.

Store Management

• Pay attention to the shopping environment and store safety before and after the store, and effectively manage the safety of store assets.

Product Management

• Responsible for inventory management such as daily inventory and product expiration date checking.
• Analyze store product data to plan improvements and increase sales.
• Inspect and manage the display of goods according to the display standards, supervise the implementation of store display work and feedback on problems.

Training Management

• Responsible for the training and ensure service management of store personnel, manage customer service feedback, and flexibly handle customer complaints to maintain brand image.
• Follow up and deal with the payment and tax work in the store.
• Supervise the security of the payment and self-inspection of the store.
• Formulate anti-theft measures to supervise the implementation of the store.
• Responsible for the selection, use, teaching and retention of store employees.
• Ensure the staffing of the store, and the construction of the store personnel echelon, timely training the company's standards and systems to the store staff.
• Supervise the implementation of the work, timely summary, feedback and optimization suggestions.

Cultural Management

• Deeply understand the company's information policy.
• Promote and implement the company's corporate culture.
• Build a good store culture to achieve simplicity and efficiency.

Recruitment and Training of New Retail Staff

• Source, recruit and interview store staff.
• Attend career fair and employer branding together with HR teams.
• Train new staff, prepare new staff onboarding.

Requirements

• Bachelor's degree is preferred / more than 2 years of experience in store management in the retail industry especially new set up retail stores. Large scale fast retail store management (FMCG) are preferred.
• Strong data analysis ability, able to grasp the data contacted in the process of store management, including turnover-related data, attrition rate, turnover rate, promotion ratio, etc.
• Strong overall planning ability, data statistics, induction, analysis and application ability, workflow and standard formulation ability, commodity analysis and adjustment ability, visual display ability and keen risk management awareness.
• Follow company regional deployment and identify with the company's corporate culture and values. Willing to relocate or travel outstation to other stores.
• Able to work on 4 rotating retail operation hour including weekend and public holiday.
• Able to start work immediate/with short notice (2-3 weeks).