Demand Planner

Randstad; Selangor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global recruitment and HR services company located in Malaysia is seeking a professional experienced in sales operations. The role involves managing demand forecasts, collaborating with cross-functional teams, and ensuring inventory optimization to deliver high levels of customer satisfaction. Candidates should have a Bachelor's degree in business or Supply Chain, with at least 5 years of relevant experience. Knowledge of SAP and excellent analytical skills are essential for this challenging position.

Qualifications

• Minimum 5 years of experience in Demand Planning or Supply Chain Operations.
• Knowledge of Model N and Kinaxis Rapid Response is a plus.
• Experience in regional or global supply chain environments preferred.

Responsibilities

• Validate demand and update demand forecast.
• Coordinate with supply chain team on expedite and escalations.
• Manage and monitor inventory levels and support customer service team.

Skills

Collaboration

Problem-solving

Detail-oriented

Analytical skills

Education

Bachelor’s degree in business, Supply Chain or related field

Tools

SAP

Excel

Word

Job description

The primary objective of this role is to ensure efficient sales operations and optimal production and supply processes that lead to high levels of customer satisfaction. The role focuses on supporting team objectives, learning industry’s best practices, and contributing to organizational goals. This job involves a wide range of sales operations tasks, such as providing data of demand forecasts and sales performance analysis, managing customer information, operating databases, and supporting the delivery of ordered products, to achieve efficient sales activities and optimal production and supply. Central to this function is collaboration with various departments both domestically and internationally to facilitate seamless operations and superior customer experiences.

Responsibilities

• Validate demand and update demand forecast
• Partner with customer service team and supply chain team to optimize product availability and execute swap availability
• Coordinate with supply chain team on expedite and escalations
• Manage and monitor inventory level, allocate and swap inventory
• Assist customer service team with order cancellation and push out
• Support RMA and End of Life issues
• Support ad-hoc requests such as checking data code, confirming production location, identifying country of origin, etc.

Requirements

• Bachelor’s degree in business, Supply Chain or related field
• Minimum 5 years of experience in Demand Planning, Supply / Inventory Planning, Material Planning, Supply Chain Operations
• Knowledge of SAP. Model N, Kinaxis Rapid Response is a plus
• Experience working in regional or global supply chain environments preferred
• Strong collaboration skills with cross-functional teams - Sales, Marketing, Operations, and Supply Planning.
• Problem-solving mindset and adaptability in a fast-paced, ambiguous environment.
• Detail-oriented with the ability to identify data anomalies and drive root-cause analysis.
• Proficient in Excel, Word
• Excellent analytical and problem-solving skills
• Ability to work independently and with cross-functional teams