Datacenter Technician

World Wide Technology; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Job summary

World Wide Technology is seeking a hands-on Data Center Technician to support live data center operations, hardware maintenance, and on-site tasks. You will perform health checks, rack management, component replacements, cabling, and basic Linux/Windows Server tasks, working with ServiceNow, Jira, and Remedy.

Ideal candidates have data center or hardware experience, strong server/network knowledge, and excellent communication to coordinate with vendors and teams.

Qualifications

• Hands-on data center or hardware support experience.
• Strong server hardware and network fundamentals.
• Comfortable in high-availability environments.
• Clear communicator coordinating with vendors and cross-functional teams.

Responsibilities

• Perform daily health checks and incident support.
• Handle server installation, rack/stack, de-rack and break/fix.
• Replace HDD/SSD, RAM, PSU, NIC, motherboard.
• Install and troubleshoot switches, routers, firewalls.
• Execute structured cabling and patching.
• Conduct diagnostics, log collection, and pre-vendor triage.
• Support Linux/Windows Server tasks.
• Provide Remote Hands / Smart Hands for engineers.
• Manage inventory, spare parts, asset tagging.
• Coordinate power, environmental checks with facility teams.
• Work through ServiceNow, Jira, Remedy for tickets and incidents.
• (Preferred) VMware/Hyper-V: VM provisioning and basic troubleshooting.

Skills

Data center hardware

Server hardware

Network fundamentals

Cable management

Linux/Windows basics

ITSM ticketing

Remote Hands

Vendor coordination

Tools

ServiceNow

Jira

Remedy

VMware/Hyper-V

Job description

We're looking for a hands-on Data Center Technician to support live data center operations, hardware maintenance, structured cabling, and on-site technical tasks. If you enjoy working with servers, network gear, and real infrastructure, this role is built for you.

Key Responsibilities

• Perform daily data center health checks, rack inspections, and incident support
• Handle server installation, rack & stack, de-racking, and break/fix activities
• Replace components: HDD/SSD, RAM, PSU, NIC, motherboard
• Install and troubleshoot switches, routers, firewalls, and basic connectivity issues
• Execute structured cabling: copper/fiber patching, labeling, cable dressing
• Conduct hardware diagnostics, log collection, and pre-vendor triage
• Support basic Linux/Windows Server tasks (disk mounting, DHCP/IP config, OS recovery)
• Provide Remote Hands / Smart Hands assistance for engineering teams
• Manage inventory, spare parts, asset tagging, and documentation
• Coordinate power ops, environmental checks, maintenance windows with facility teams
• Work through ServiceNow, Jira, Remedy for tickets, changes, and incident reports
• (Preferred) Assist with VMware/Hyper-V: VM provisioning, IP allocation, basic troubleshooting

Ideal Candidate

• Hands-on experience in data center or hardware support roles
• Strong understanding of server hardware, cabling standards, and network fundamentals
• Comfortable working in fast-paced, high-availability environments
• Clear communicator who can coordinate with vendors, carriers, and cross-functional teams

Preferred Certifications

• CompTIA Server+
• CompTIA Network+
• CCNA (preferred)
• Dell EMC / HPE / Lenovo Server Hardware Certifications (good to have)