Data Procurement & Settlement Executive (Kuala Lumpur, Malaysia)

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel KL, launching a brand-new Shared Services Centre in Kuala Lumpur, is seeking a Data Procurement & Settlement Executive. You will coordinate data service orders, support end-to-end settlement, and ensure accurate billing with partners and internal teams.

Ideal candidates hold a Diploma or Bachelor's degree in a related field and have experience in procurement, order management, billing, or settlement within telecom or shared services.

Qualifications

• Diploma or Bachelor's degree in Business, Supply Chain, Finance, IT, or Telecommunications.
• Experience in procurement operations, order management, billing, settlement, or service delivery within telecom/shared services is advantageous.
• Strong attention to detail with ability to handle high volumes of transactions accurately.
• Excellent communication and stakeholder management across teams and partners.

Responsibilities

• Coordinate data service requests, orders, upgrades, terminations, relocations, and renewals.
• Support end-to-end settlement and verify partner invoices against internal records.
• Collaborate with overseas partners and internal teams to ensure smooth service delivery and timely payments.

Skills

Attention to detail

Analytical thinking

Organizational skills

Stakeholder management

Excel proficiency

Communication

Education

Diploma or Bachelor's degree in Business, Supply Chain, Finance, IT, Telecommunications

Tools

SAP

Fiori

ESOM

EWS

SMOD

Job description

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, with a presence across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

We are looking for a Data Procurement & Settlement Executive to support the end-to-end procurement and settlement of data services by coordinating with global partners, processing service orders, and ensuring accurate and timely payments. You will play a key role in delivering operational excellence by maintaining data accuracy, supporting billing and settlement activities, and working closely with internal stakeholders and overseas partners to ensure smooth service delivery.

Make an Impact by:

1. Data Procurement & Order Management

• Process and coordinate service requests, including new orders, terminations, upgrades, downgrades, relocations, contract renewals, service migrations, and account transfers.
• Prepare and submit partner order forms through partner portals or email, ensuring requests are complete and accurate.
• Monitor order acknowledgements and follow up with partners to ensure timely processing.
• Update order status, cost information, billing commencement and end dates, and complete activity closures within established service timelines.
• Maintain accurate documentation and records for all procurement activities.

2. Settlement & Billing Operations

• Support the end-to-end settlement process for partner payments.
• Validate partner invoices against internal system records to ensure billing accuracy.
• Process partner invoices within agreed timelines and coordinate with the Accounts Payable team for payment processing.
• Support settlement activities for designated products and services using SAP systems.
• Reconcile partner statements of account and monitor payment status.
• Assist in the timely investigation and resolution of billing discrepancies and partner payment enquiries.

3. Stakeholder Collaboration & Operational Excellence

• Work closely with overseas partners and internal stakeholders to facilitate smooth order fulfilment and settlement activities.
• Provide regular updates on order progress, payment status, and operational activities to relevant stakeholders.
• Support cost optimisation initiatives through proactive contract renewals and service migration projects.
• Maintain operational statistics and reporting to support business analysis and continuous improvement initiatives.
• Escalate operational issues promptly and contribute to process improvements that enhance service quality and operational efficiency.

Skills for Success

• Diploma or Bachelor's degree in Business, Supply Chain, Finance, Information Technology, Telecommunications, or a related discipline.
• Experience in procurement operations, order management, billing, settlement, or service delivery within a telecommunications or shared services environment is advantageous.
• Strong attention to detail with the ability to manage high volumes of transactions accurately.
• Good analytical and problem-solving skills with the ability to investigate and resolve operational issues.
• Excellent organisational and time management skills with the ability to manage multiple priorities and meet service timelines.
• Strong communication and stakeholder management skills with the ability to collaborate effectively across teams and with external partners.
• Proficiency in Microsoft Excel and Microsoft Office applications.

It'll be great if you also have:

• Experience working with enterprise systems such as SAP, Fiori, ESOM, EWS, SMOD, or similar order management and billing platforms.
• Exposure to telecommunications service provisioning, procurement, or partner management.
• Knowledge of invoice validation, settlement processes, and financial reconciliation.
• Experience supporting process improvement or operational excellence initiatives.