Data & Finance Production Support Engineer

Sperton Global AS; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Sperton Global AS in Malaysia seeks an experienced IT Application Support Specialist to provide reliable application support to business users and ensure timely incident resolution. The role requires strong technical knowledge, collaboration with the dev team, and adherence to ITIL-based processes for incident, change, and problem management.

Applicants should have at least 5 years in banking/finance ETL or data warehousing environments, working on Unix/Windows, batch tools, SQL, and BI

Qualifications

• Degree in computer science/engineering or related disciplines.
• 5+ years of experience in application development and support in Banking, Finance, ETL, or Data warehouse.
• Experience on Unix/Windows platforms, batch scheduling tools, database query skills, BI tools.
• Strong technical skills: Oracle, MS SQL, Unix/Linux, AS400, Control-M, Shell scripting, Informatica, Hadoop, OneSumX, Hyperion, Basel, Cloudera Big Data, Teradata.
• Knowledge of ITIL or similar frameworks is advantageous.
• Excellent communication, interpersonal and analytical skills.

Responsibilities

• Provide application support to business users; respond promptly to queries and requests.
• Resolve incidents to meet service level targets; handle failures and queries from business and technical staff.
• Perform root cause analysis to prevent recurrence and minimize impact of incidents.
• Proactively manage incidents and problems; prioritize issues and escalate as needed.
• Collaborate with development team to identify resolutions and transition releases to production.
• Follow Incident and Problem Management workflows including change management communications.
• Participate in DR/BCM activities or infrastructure upgrades.
• Monitor and analyze capacity data; forecast capacity needs for applications.
• Contribute to management reporting and centrally driven project initiatives.

Skills

Communication

Interpersonal skills

Analytical skills

Education

Degree in computer science/engineering

Tools

Oracle

MS SQL

Unix/Linux

AS400

Control-M

Shell scripting

Informatica

Hadoop

OneSumX

Hyperion

Basel

Cloudera Big Data

Teradata

Job description

Sperton Global AS in Malaysia seeks an experienced IT Application Support Specialist to provide reliable application support to business users and ensure timely incident resolution. The role requires strong technical knowledge, collaboration with the dev team, and adherence to ITIL-based processes for incident, change, and problem management.

Applicants should have at least 5 years in banking/finance ETL or data warehousing environments, working on Unix/Windows, batch tools, SQL, and BI