Data-Driven Pharma Telemarketing & CRM Specialist

Zuellig Pharma Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Zuellig Pharma in Malaysia seeks a sales support/telemarketing professional to engage with existing customers, handle inquiries via hotline and digital channels, and ensure orders are processed and delivered on time. You will leverage data analytics to plan targeted outreach, support field teams, and promote products aligned with brand strategy in a dynamic healthcare setting.

Must have a Diploma, at least 2 years sales/telemarketing experience, strong communication skills, and proficiency in MS

Qualifications

• Diploma in Bioscience, Sales & Marketing or related discipline is required.
• At least 2 years sales experience, telemarketing preferred.
• Proficient interpersonal and communication skills are essential.
• Proficient with Microsoft Office (Word, Excel).

Responsibilities

• Engage and build rapport with existing customers to achieve win-win outcomes.
• Respond promptly to customer inquiries via Sales hotline, order system, and digital channels.
• Follow up on sales orders to ensure on-time processing and delivery.
• Inform customers of promotions and events; support field force with feedback.
• Review target customer lists using data analytics for effective sales messaging.

Skills

Diploma in Bioscience/Sales/Marketing

2+ years sales/telemarketing

Interpersonal communication

MS Office (Word, Excel)

Education

Diploma in Bioscience, Sales & Marketing

Tools

Microsoft Office

Job description

Zuellig Pharma in Malaysia seeks a sales support/telemarketing professional to engage with existing customers, handle inquiries via hotline and digital channels, and ensure orders are processed and delivered on time. You will leverage data analytics to plan targeted outreach, support field teams, and promote products aligned with brand strategy in a dynamic healthcare setting.

Must have a Diploma, at least 2 years sales/telemarketing experience, strong communication skills, and proficiency in MS