Data Centre Engineer

JAC Recruitment; Kampung Malaysia Tambahan; On-site; MYR 120,000 - 180,000; Full time

Job summary

JAC Recruitment in Malaysia is seeking an experienced IT and Security professional to support ITSM, change, and incident management within a data centre environment. The role emphasizes coordinating ITIL-based processes, staff training, and ensuring timely escalation with vendors to uphold service quality.

You will also monitor and enhance physical security controls, work with facilities teams, and drive continuous improvement through KPIs while aligning with ISO/ISMS 27001 and BCP-related

Qualifications

• Diploma or degree in engineering/IT disciplines.
• ITIL, CDCP or CDCS certifications.
• At least 5 years of experience in a data centre environment focusing on physical security or DC network layer 1/2 deployment.
• Experience in project managing web portal development and IT deployment concepts.
• Familiar with or leading ISO/ISMS 27001 and BCP related certifications.

Responsibilities

• Assist in managing ITSM tools and support portal; provide technical support and staff training.
• Lead change management by conducting CAB meetings and tracking KPIs.
• Support incident management as escalation point and coordinate responses.
• Oversee physical security controls and manage outsourced security vendors.

Skills

Project management

Vendor coordination

Incident management

Security operations

Education

Diploma or Degree in related Engineering/IT courses

ITIL/CDCP/CDCS certifications

Job description

Our client, well established company, looking for suitable candidates

Responsibilities

• Assist in managing ITSM tools and the customer support portal; provide technical support and training to staff. Escalate issues to outsourced vendors and ensure timely resolution.
• Drive the change management process by conducting CAB meetings, reviewing and approving changes, and tracking KPIs for continuous improvement.
• Support incident management by acting as an escalation point, coordinating responses, and providing timely updates to stakeholders. Review and improve process performance.
• Monitor and review the performance of physical security controls, systems, and processes to ensure site security. Manage outsourced security service vendor.

Requirements

• Diploma or Degree in related Engineering/IT courses
• Certified practitioner of ITIL, CDCP, CDCS or equivalent.
• At least 5 years of relevant work experience in working in Data centre environment related to physical security or Data Centre Network layer 1/2 deployment.
• Experience in project manage web portal development and understand IT related deployment.
• Familiar or proven track record in leading certification programs, including ISO/ISMS 27001, BCP related certification.