Critical Facilities Technician

Cushman & Wakefield; Johor Bahru; On-site; MYR 90,000 - 130,000; Full time

Job summary

Cushman & Wakefield is seeking a hands-on Critical Facilities Technician to support the safe and reliable 24/7 operation of a mission-critical data center facility in Malaysia.

You will monitor, operate, and maintain mechanical and electrical infrastructure during shifts, respond to alarms and abnormal conditions, and support preventive and corrective maintenance in line with client procedures, SLAs, and safety requirements.

Qualifications

• 3+ years in critical facility operations or similar
• Experience in shift technician roles preferred
• Hands-on knowledge of mechanical/electrical infrastructure
• Proficient with CMMS/BMS systems
• Strong safety and problem-solving skills
• Ability to document and handover clearly

Responsibilities

• Deliver maintenance services to client SLA/KPI
• Monitor BMS, PMS, safety systems and alarms
• Perform facility rounds and status checks
• Raise work orders for abnormalities and document results
• Conduct preventive/corrective maintenance within scope
• Support third-party maintenance activities
• Review work orders in CMMS and close tasks with detail
• Respond to emergencies within training scope
• Follow Cushman & Wakefield procedures and safety rules
• Provide clear shift handover notes to supervisors and client reps

Skills

Experience 3+ yrs

Shift operations

Fault finding

Communication

Safety mindset

Troubleshooting

Electrical/mechanical

Education

Mechanical/Electrical/Building Services qualification

Tools

CMMS

BMS

Job description

Job Description Summary

We are looking for a hands-on Critical Facilities Technician to support the safe and reliable 24/7 operation of a mission-critical data center facility. This role is responsible for monitoring, operating, and maintaining mechanical and electrical infrastructure during shift, responding to alarms and abnormal conditions, and supporting preventive and corrective maintenance in line with client procedures, SLAs, and safety requirements.

Job Title

Critical Facilities Technician

Job Description Summary

We are looking for a hands-on Critical Facilities Technician to support the safe and reliable 24/7 operation of a mission-critical data center facility. This role is responsible for monitoring, operating, and maintaining mechanical and electrical infrastructure during shift, responding to alarms and abnormal conditions, and supporting preventive and corrective maintenance in line with client procedures, SLAs, and safety requirements.

Job Description

About the Role:

• Deliver assigned Maintenance Services to client SLA and KPI requirements, supporting continuous facility uptime and safe 24/7 operations.
• Monitor BMS, PMS, safety systems, and other monitoring platforms during shift, identifying deviations from normal operating parameters and escalating promptly in line with approved procedures.
• Conduct scheduled facility rounds, readings, and equipment status checks across mechanical, electrical, safety, and general facility systems.
• Raise work orders for abnormal findings and support accurate documentation of inspection results, recommended actions, and timescales in CMMS or other designated tools.
• Perform approved preventive, corrective, and non-certified technical maintenance tasks within assigned competence, qualification, and authorization levels.
• Support preventive maintenance activities carried out by third-party vendors by providing access, escorting where required, monitoring works, and recording completed activity tickets.
• Use CMMS to review assigned work orders, update maintenance records, capture readings and observations, and close completed tasks with sufficient detail.
• Respond to emergency incidents before external responders arrive, within training and authorization limits.
• Comply with all client and Cushman & Wakefield procedures, safety requirements, electrical safety rules, life safety requirements, environmental controls, and applicable regulations.
• Provide clear shift handover notes, incident updates, work order comments, and escalation communications to the Plant Supervisor, shift team, and client representatives.

About You

• 3+ years of relevant experience in critical facility operations, building services maintenance, engineering, or another mission-critical environment.
• Experience as a shift technician, plant operator, or facilities technician in a Tier III or equivalent data center or mission-critical facility is preferred.
• Hands-on knowledge of facility mechanical and electrical infrastructure systems and mission-critical maintenance practices.
• Familiarity with BMS, PMS, safety systems, and the ability to interpret alarms, readings, operating status, and facility trends.
• Strong practical fault-finding, problem-solving, and decision-making skills within approved procedures and escalation paths.
• Good communication, shift handover, and work order documentation skills.
• Working knowledge of CMMS platforms for reviewing tasks, updating maintenance records, and closing work orders accurately.
• Strong safety mindset, including adherence to electrical safety, life safety, emergency response, and environmental requirements.
• Relevant trade, technical, or vocational qualification in Mechanical, Electrical, Building Services, or a related discipline.
• Valid Certificate of Qualification or license where required by applicable regulations.
• First aid, CPR/AED, electrical safety, and hazardous materials response training would be an advantage where applicable.

INCO: “Cushman & Wakefield”