Data Center Facilities Team Lead

Hong Leong Bank; Petaling Jaya; On-site; MYR 150,000 - 230,000; Full time

Job summary

Hong Leong Bank is seeking a Data Center Facilities Team Lead to oversee operations, planning, maintenance and documentation of the bank's data center infrastructure. You will work with IT teams, vendors and building management to ensure minimal interruptions and 100% uptime aligned with business needs.

Responsibilities include coordinating change management, ensuring vendor SLAs, and guiding internal staff and contractors to meet bank standards.

Qualifications

• Malaysian citizen.
• Background in Data Center facilities management.
• Ability to make decisions in a dynamic, fast-paced environment.
• Strong communication skills with internal and external stakeholders.
• Certifications in Electrical / Mechanical / Data Center fields are a plus.

Responsibilities

• Manage data center facilities operations, planning, maintenance and documentation.
• Coordinate with IT teams, vendors and building management for smooth activity.
• Ensure vendor service levels are met for data center operations.
• Provide technical advice and support on facilities management.
• Review processes and improve work planning and execution.
• Assist vendors in obtaining internal approvals before activities.
• Maintain 100% uptime for data center to support bank operations.
• Participate in Change Management, risk assessment and procedures.
• Plan schedules and supervise routine maintenance of critical systems.
• On-call 24x7 for incident management and emergency response.

Skills

Decision making

Communication skills

Job description

If you are looking to excel and make a difference, take a closer look at us…

Overview

The Data Center Facilities Team Lead is responsible to manage all Data Center facilities related activities like operations, planning, maintenance and documentation. This role reports to the Platform Lead.

Job Responsibilities

• Work with the IT Teams, vendors and building management team to ensure activities are well planned and executed smoothly with minimum or no interruptions to the data center operations.
• Ensure the service level of vendors are met for the Data Center operations.
• To provide technical advice and technical support in relation to Data Center facilities management.
• To review work processes and improve on work planning and execution.
• Assist vendors and service contractors in obtaining the appropriate internal approvals within the Bank prior to any activity.
• Ensuring Data Center is able to provide 100% uptime to support the Bank’s business operations.
• Participates in all Change Management processes including risk assessment and procedural development and review.
• Works with IT Sourcing and Procurement and IT stakeholder to provide successful build implementations within specified timelines.
• Managing operations and maintenance of all data center infrastructure equipment.
• To plan schedules and supervise the routine maintenance and emergency service on critical systems, including: diesel generators, UPS systems, electrical switchgear, power distribution equipment, chillers, PAC equipment, fire detection/suppression and Data Center monitoring systems.
• Manage all Data Center facilities documentation.
• On-call 24x7 for incident management and data center emergency response.
• Ensuring the data center complies to the regulatory requirements.
• Ensuring the compliance of the Data Center standards and requirements by IT staff, security guards and vendors.

Qualifications

• Malaysian citizen
• Background in Data Center facilities management
• Must have the ability to make decisions in a dynamic and fast-paced environment
• Must have communication skills and ability to work effectively with internal and external clients and vendors
• Any certification in Electrical / Mechanical / Data Center arrears is an added advantage

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.