Cyber Security Engagement Manager

Wizlynx Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 111,600 - 167,400; Full time

Job summary

A global Cyber Security provider is seeking a Cyber Security Engagement Manager in Kuala Lumpur, Malaysia. You will be the main point of contact for clients, manage regional coordinators, and ensure security assessments are delivered successfully. Ideal candidates will have strong communication, problem-solving skills, and experience in IT Project Management. This role offers opportunities for professional growth and advancement to Cyber Security Project Manager.

Qualifications

• Experience in delivering managed support services within Network Operations and ITIL.
• Experience in IT Project Management.
• Comfortable in an international multi-cultural environment.

Responsibilities

• Serve as the Single Point of Contact for clients.
• Manage assignments for regional Cyber Security Engagement Coordinators.
• Provide regular status updates to clients and internal teams.
• Audit engagement documentation and apply corrective actions.

Skills

Excellent communication skills in English

Strong analytical and problem-solving skills

Customer friendly approach

Team oriented

Ability to manage multiple projects

Tools

MS Office tools (Word, Excel, PowerPoint, Project)

Job description

Overview

Wizlynxgroup, with the founding core of our company headquartered in Switzerland since 1992, is an ethical, trustworthy, and vendor agnostic global Cyber Security provider. Our vision is to be a best-in-class global Cyber Security company, enabling customers to focus on their core business by providing high-quality, value added and innovative CyberSecurity services.

A key member of the regional engagement team, the Cyber Security Engagement Manager is responsible for client liaison, supporting our business development and technical teams, and coordinating the Cyber Security Engagement Coordinators to successfully deliver security assessments.

Working in a dynamic environment, you will be comfortable supporting multiple clients, engagements, and tasks that are assigned to you and the regional coordinators. Competent in planning, execution, and tracking of security assessments, you will take ownership of complex or large engagements.

Your performance will be a key factor in ensuring client satisfaction and maintaining our high-quality service.

Malaysia Website:

https://www.wizlynxgroup.com/my/

JOB SUMMARY AND MISSION

The Cyber Security Engagement Manager position contributes directly to the success of Wizlynx Group. In summary, the mission to be performed in accordance within internal SOPs and guidelines will include the following:

Communication

• Own assigned engagements as the Single Point of Contact for the client.
• Develop relationships with client executives and other stakeholders.
• Ensure proactive, timely, and open communication between the client and internal teams.
• Single Point of Contact and initial escalation point for regional Cyber Security Engagement Coordinators.
• Ensure the client and internal management are provided with regular status updates for assigned and regional Cyber Security Engagement Coordinators engagements.
• Across regional engagements, ensure issues are visible and raised early to avoid or mitigate risk by facilitating a faster resolution.
• Interact with key company leaders to promote Wizlynx group; actively promote and participate in Wizlynx group social media.

Coordination/Management

• Manage the assignment of engagements to the regional Cyber Security Engagement Coordinators.
• Coordinate the regional Cyber Security Engagement Coordinators to ensure SOPs are followed.
• Onboarding of new Cyber Security Engagement Coordinators.
• Monitor (KPIs) regional Cyber Security Engagement Coordinators and provide feedback to management. Audit engagement documentation for the region to ensure adherence to SOPs and guidelines.
• Consolidate learnings, best practice, and promote improvements in collaboration with other regions.
• Coordinate planning activities to ensure an efficient and risk-averse schedule. Including negotiating optimal conditions (restrictions and desired starting dates) with the client and internal resource assignment based upon client requirements.
• Coordinate the request, timely delivery, and validation of prerequisite documentation and information from the client and/or internal teams.
• Manage the tracking, reporting, and follow-up activities throughout the execution.
• Manage the planning, execution (lead the meeting), and follow-up actions for the client kick-off meeting when the engagement requires.
• Post-engagement follow-up with the client to ensure satisfaction.

Administration

• Audit and apply corrective actions to engagement documentation for the region.
• Timely updates to internal systems to facilitate the tracking and reporting of the engagement.
• Ensure control/milestone documents are completed, validated, signed, and distributed.
• Maintain an overall project documentation library.
• Document and distribute key meetings within the engagement team and/or client.
• Issue formal status reports and updates.
• Track progress and completion of engagements, coordinating with the billing team to ensure timely payment collection.

IDEALEXPERIENCE

• Experience in the proactive delivery of managed support services within Network Operations, ITIL and Service Management environment.
• Experience within IT Project Management and service delivery.
• Comfortable working within an international multi-cultural environment.

LANGUAGE SKILLS

• Excellent communication skills in English (written and spoken), other languages such as Mandarin is an advantage

DESIRED SKILLS AND EXPERIENCE

• Team oriented.
• Customer friendly approach and appearance.
• Being proactive, independent, and able to take decisions when facing challenges.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects, juggle priorities and deliver on tight deadlines.
• Conflict resolution, negotiation, and consensus-building skills
• Thrive in a fast-paced environment.
• Collaborative and consultative work style.
• Excellent hands-on experience and knowledge on MS Office tools like MS Word, MS Excel, MS PowerPoint, and MS Project.

SUMMARY OF EDUCATION

SUMMARY OF IDEAL EXPERIENCE, SKILLS, KNOWLEDGE, AND ABILITIES

• Act as link between our client and stakeholders for requests during project delivery
• Actively respond to requests within the defined KPI.
• Write/update required documentation and update data in online tools (e.g., changes, validation documentation, systems proposals, recommendations, etc.)
• Execute change management activities using defined processes and protocols.
• Interaction with execution teams across global locations.
• Update the pipeline report weekly; coordinate with the Wizlynx group leadership team to ensure the required capacity is available to fulfill new business.

Promotion to Cyber Security Project Manager

APPLY NOW

Your Full Name

Your Email

Upload Resume

Your Full Name Your Email Upload Resume I grant Wizlynx group my consent to the processing of my personal information for the job application purposes.