CX QA & Governance Specialist (Projects)

CelcomDigi Bhd; Selangor; On-site; MYR 85,000 - 110,000; Part time

Job summary

CelcomDigi Bhd is seeking a CX QA & Governance Specialist (Projects) to drive CX transformation programs with PMO leadership and Scrum Master facilitation across Fibre, Network, Tech, Channel, and EB streams.

You will monitor governance, align KPIs, support PIRs and post-implementation reviews, and mentor squads on agile practices while collaborating with business and operations stakeholders to deliver value.

Qualifications

• Bachelor's degree in Business, Engineering, Project Management, or related field.
• 4–6 years of PMO, Transformation Projects, agile delivery, or program management experience.
• Good working knowledge of agile, Scrum Master practices, and governance frameworks.
• Experience supporting cross-functional transformation initiatives.
• Good stakeholder management, facilitation, and communication skills.

Responsibilities

• Drive the successful execution of CX Transformation Projects by providing PMO leadership and Scrum Master facilitation, ensuring effective governance, delivery excellence, adherence to the CX GTM framework, KPI alignment, and the continuous enhancement of agile delivery practices across squads.
• Drive consistent CX ways of working through adoption of the CX GTM Framework (CX Checklist, Go/No-Go, CX Approval Forum).
• Track and coordinate CX Transformation Projects to ensure milestones, timelines, and dependencies are effectively managed while supporting the timely, high-quality delivery of initiatives through proactive risk identification and mitigation.
• Maintain and monitor all the initiative roadmap, providing delivery support across relevant phases and streams (Fibre, Network, Tech, Channel, CB, EB).
• Provide reporting and CX Divisional KPI tracking, success measures and ensuring accuracy and timeliness of updates.
• Support Post-Implementation Reviews (PIR) and help track value realization against agreed CX outcomes and KPIs.
• Help facilitate retrospectives and post-mortems to support continuous improvement.
• Provide guidance and support to squads and junior team members on agile practices, CX GTM, and delivery best practices.
• Work closely with business, technology, and operations stakeholders to support cross-functional alignment.

Skills

PMO

Transformation projects

Agile delivery

Scrum Master

Governance frameworks

Stakeholder management

Facilitation

Communication skills

Education

Bachelor's degree in Business, Engineering, Project Management, or related field

Job description

CX QA & Governance Specialist (Projects)

We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

CX QA & Governance Specialist (Projects)

Date:25 Sept 2026

Custom Field 2:15212

Employment Type:Contract

City:CelcomDigi Tower, Petaling Jay

We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

CX QA & Governance Specialist (Projects)

Date:25 Sept 2026

Custom Field 2:15212

Employment Type:Contract

City:CelcomDigi Tower, Petaling Jay

Job Description

Drive the successful execution of CX Transformation Projects by providing PMO leadership and Scrum Master facilitation, ensuring effective governance, delivery excellence, adherence to the CX GTM framework, KPI alignment, and the continuous enhancement of agile delivery practices across squads.

Responsibilities

• Drive consistent CX ways of working through adoption of the CX GTM Framework (CX Checklist, Go/No-Go, CX Approval Forum).
• Track and coordinate CX Transformation Projects to ensure milestones, timelines, and dependencies are effectively managed while supporting the timely, high-quality delivery of initiatives through proactive risk identification and mitigation.
• Maintain and monitor all the initiative roadmap, providing delivery support across relevant phases and streams (Fibre, Network, Tech, Channel, CB, EB).
• Provide reporting and CX Divisional KPI tracking, success measures and ensuring accuracy and timeliness of updates.
• Support Post-Implementation Reviews (PIR) and help track value realization against agreed CX outcomes and KPIs.
• Help facilitate retrospectives and post-mortems to support continuous improvement.
• Provide guidance and support to squads and junior team members on agile practices, CX GTM, and delivery best practices.
• Work closely with business, technology, and operations stakeholders to support cross-functional alignment.

Requirements

• Bachelor's degree in Business, Engineering, Project Management, or related field.
• 4–6 years of experience in PMO, Transformation Projects, agile delivery, or program management roles.
• Good working knowledge of agile, Scrum Master practices, and governance frameworks.
• Experience supporting cross-functional transformation initiatives.
• Good stakeholder management, facilitation, and communication skills.

Business Unit:CUSTOMER EXPERIENCE

Job Description

Drive the successful execution of CX Transformation Projects by providing PMO leadership and Scrum Master facilitation, ensuring effective governance, delivery excellence, adherence to the CX GTM framework, KPI alignment, and the continuous enhancement of agile delivery practices across squads.

Responsibilities

• Drive consistent CX ways of working through adoption of the CX GTM Framework (CX Checklist, Go/No-Go, CX Approval Forum).
• Track and coordinate CX Transformation Projects to ensure milestones, timelines, and dependencies are effectively managed while supporting the timely, high-quality delivery of initiatives through proactive risk identification and mitigation.
• Maintain and monitor all the initiative roadmap, providing delivery support across relevant phases and streams (Fibre, Network, Tech, Channel, CB, EB).
• Provide reporting and CX Divisional KPI tracking, success measures and ensuring accuracy and timeliness of updates.
• Support Post-Implementation Reviews (PIR) and help track value realization against agreed CX outcomes and KPIs.
• Help facilitate retrospectives and post-mortems to support continuous improvement.
• Provide guidance and support to squads and junior team members on agile practices, CX GTM, and delivery best practices.
• Work closely with business, technology, and operations stakeholders to support cross-functional alignment.

Requirements

• Bachelor's degree in Business, Engineering, Project Management, or related field.
• 4–6 years of experience in PMO, Transformation Projects, agile delivery, or program management roles.
• Good working knowledge of agile, Scrum Master practices, and governance frameworks.
• Experience supporting cross-functional transformation initiatives.
• Good stakeholder management, facilitation, and communication skills.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi onLinkedInand vote for us as Malaysia’s Most Preferred Employer at theGRADUAN Brand Awards.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers.Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence.Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference.If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

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