CX Insights Analyst: Survey Data & Dashboards

Malaysia Aviation Group; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Malaysia Aviation Group seeks an Executive, CX Insights to lead the CX and insights agenda through end-to-end survey execution, administration, and analysis across platforms. You will design methodologically sound questionnaires, deploy them digitally, and ensure rigorous data validation for high integrity.

The role requires a Bachelor’s degree in a relevant field and 1–2 years in customer insights or market research, with hands-on experience in surveys and data analysis tools.

Qualifications

• Bachelor’s Degree in Business, Statistics, Marketing, Economics, Data Analytics, or related field.
• Fresh graduates with strong analytical capabilities and interest in data and customer experience are encouraged to apply as well.
• 1–2 years of experience in customer insights, market research, data analytics or related roles.

Responsibilities

• Develop and structure comprehensive customer survey questionnaires that are methodologically sound, unbiased, and strictly aligned with key business objectives.
• Program, test, and deploy complex survey logic using platforms such as SurveyMonkey.
• Extract, clean, and validate large datasets from various survey platforms for deep-dive analysis.
• Monitor and evaluate the Net Promoter Score (NPS) to gauge brand advocacy.
• Analyze CSAT metrics across touchpoints to measure customer happiness.
• Track and interpret CES to identify friction in the customer journey and provide recommendations.
• Perform quantitative and qualitative data analysis using Excel or SPSS to translate numbers into insights.
• Design and deliver reports and presentations using PowerPoint to communicate findings.
• Build and manage interactive dashboards within Power BI for real-time visualization of metrics.
• Collaborate on customer engagement initiatives like Mystery Shopping, Focus Groups, and Customer Week.

Skills

Analytical

Curious

Detail-oriented

Tech-savvy

Proactive

Education

Bachelor’s Degree in Business, Statistics, Marketing, Economics, Data Analytics, or related field

Tools

SurveyMonkey

Excel

SPSS

PowerPoint

Power BI

Job description

Malaysia Aviation Group seeks an Executive, CX Insights to lead the CX and insights agenda through end-to-end survey execution, administration, and analysis across platforms. You will design methodologically sound questionnaires, deploy them digitally, and ensure rigorous data validation for high integrity.

The role requires a Bachelor’s degree in a relevant field and 1–2 years in customer insights or market research, with hands-on experience in surveys and data analysis tools.