CX Growth Programs Associate | Flexible Hours

respond.io; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Mental health allowance

Flexible working hours

Competitive compensation

Virtual events

Job summary

respond.io is hiring for a role focused on turning customer insights into action to reduce churn and drive growth. You will work hands-on with customers, design and run retention programs, and move from data to execution, ultimately owning programs end-to-end.

Ideal candidates have 1–2 years in customer-facing or analytical roles, strong data chops, and experience in SaaS or B2B environments. Flexible, remote work and competitive compensation are offered.

Qualifications

• 1–2 years in a customer-facing, operations or analytical role.
• Comfortable with qualitative and quantitative data to spot patterns.
• Clear, structured written communication.
• Organised and reliable; owns tasks end-to-end.
• Brings a suggested next step when raising a problem.
• Comfortable presenting findings to the team.
• Curious about customers and what drives decisions.
• SaaS/B2B experience is a plus.
• Exposure to retention or lifecycle programs is a plus.
• Familiar with Notion, Claude, Slack or similar tools is a plus.

Responsibilities

• Investigate NRR movements: churn, contraction, expansion.
• Speak with customers directly to validate findings.
• Support program design with briefs, goals, and data.
• Track progress, monitor early results, flag issues.
• Use AI and automation to reduce manual work.
• Keep docs and reporting up to date for visibility.
• Collaborate with other departments for smooth execution.
• Over time: design and run end-to-end programs with measurable outcomes.

Skills

Data analysis

Written communication

Presentation skills

SaaS experience

Lifecycle programs

Notion

Slack

Automation tools

Tools

Notion

Claude

Slack

Automation/dashboard tools

Job description

respond.io is hiring for a role focused on turning customer insights into action to reduce churn and drive growth. You will work hands-on with customers, design and run retention programs, and move from data to execution, ultimately owning programs end-to-end.

Ideal candidates have 1–2 years in customer-facing or analytical roles, strong data chops, and experience in SaaS or B2B environments. Flexible, remote work and competitive compensation are offered.