Customer Support Specialist – Mandarin Speaker

CB Talents; Kuala Selangor; On-site; MYR 46,000 - 55,000; Full time

Benefits offered by this job

Rotational shift

Job summary

CB Talents in Kuala Lumpur, Malaysia is seeking a Mandarin-speaking Customer Support Specialist to provide high-caliber technical and operational support to customers. The role involves resolving complex product issues in real time, logging interactions in CRM, and ensuring CSAT targets are met.

The position requires Mandarin at C1 level and English at B2 level, with a Bachelor's or Diploma. Fresh graduates are welcome; relocation is not provided.

Qualifications

• Mandarin C1 proficiency required (reading, writing, speaking).
• English proficiency at B2 level (strong reading, writing, speaking, listening).
• Bachelor's Degree, Diploma, or equivalent in any field.

Responsibilities

• Provide technical and operational support to customers for post-orders, deliveries, payments, and inquiries.
• Troubleshoot product issues using logical and analytical skills in real time.
• Maintain quality interactions meeting client standards for CSAT and call audits.
• Navigate multiple internal tools to research and resolve issues efficiently.
• Log and track all interaction data into CRM per procedures.
• Stay up-to-date on client products, features, and brand strengths.

Skills

Mandarin C1 Proficiency

English B2 Proficiency

Education

Bachelor's Degree

Diploma

Job description

Job Title: Customer Support Specialist – Mandarin Speaker (Local)

Location: Kuala Lumpur, Malaysia

Employment Type: Full-time (Rotational Shift)

About the Role

Join our dynamic team in the heart of Kuala Lumpur! As a Mandarin-speaking Customer Support Specialist, you will be the front-line ambassador for our client, providing high-caliber technical and operational support to customers. This role is ideal for individuals who are passionate about technology, skilled at problem-solving, and dedicated to delivering excellent customer experiences.

Key Position Details

• Salary: Up to RM 4,500 Gross (Includes basic salary + Language Allowance)
• Schedule: 24/7 Rotational Shift (5 working days, 2 days off per week)
• Location: Kuala Lumpur, Malaysia (Note: Relocation support is not provided; local applicants or those based in KL are preferred)

Core Responsibilities

• Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
• Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
• Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT).
• Multitasking & Navigation: Seamlessly navigate multiple internal tools and systems simultaneously to research and resolve issues efficiently.
• Data Logging: Accurately log, track, and capture all interaction data into CRM systems according to operational procedures.
• Continuous Learning: Maintain up-to-date expertise on all client products, features, and brand strengths.

Candidate Requirements

Language & Education:

• Mandarin: C1 Proficiency (Fluent speaking, reading, and writing).
• English: B2 Proficiency (Strong command of reading, writing, speaking, and listening).
• Education: Bachelor's Degree, Diploma, or equivalent in any field.

Experience & Skills:

• Work Experience: Minimum 6 months of customer support experience in any industry. (Fresh graduates with a Diploma/Degree are welcome and strongly encouraged to apply!)
• Tech Savvy: Hands-on experience with mobile operating systems, smartphones, tablets, PCs, or laptops, plus basic hardware/software troubleshooting skills.
• Mindset: Strong curiosity for tech, eager to take feedback, and committed to continuous learning.
• Soft Skills: Excellent time management, ability to stay calm under pressure, and self-manage in a fast-paced environment. Call center experience is a distinct advantage.