Customer Support Representative

CB Talents; Seberang Perai; On-site; MYR 36,000 - 60,000; Full time

Job summary

CB Talents is seeking a Japanese-Speaking Customer Support Representative located in Kuala Lumpur, Malaysia. The ideal candidate will assist customers with inquiries in both Japanese and English, ensuring a high-quality service experience.

A background in Finance or a similar field is preferred, alongside strong communication skills in both languages. This position offers a hybrid work model and requires a commitment to a shift work schedule including weekends.

Qualifications

• Native-level Japanese proficiency, able to support users confidently.
• Strong command of English, both written and spoken.
• Experience in Customer Service for 2-4 years, preferably in live chat.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Manage inquiries or complaints from users efficiently.
• Seek improvements to enhance team performance.

Skills

Japanese proficiency

English proficiency

Customer Service experience

Numerical acumen

Education

Educational background in Finance, Economics, Mathematics, or related fields

Job description

Japanese-Speaking Customer Support Representative

Position located in Kuala Lumpur, Malaysia.

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

If you're interested, kindly send your best resume to [e-mail].

Looking forward to collaborating with you.