Customer Support Representative

CB Talents; Butterworth; On-site; MYR 55,800 - 78,120; Full time

Job summary

CB Talents is seeking a Japanese-Speaking Customer Support Representative in Kuala Lumpur, Malaysia. The role involves assisting customers in both Japanese and English over live chat or email, ensuring high-quality service, and managing inquiries related to financial and crypto products.

The ideal candidate will have native-level Japanese proficiency, strong English skills, and experience in financial institutions or fintech platforms. This position requires legal work authorization in Malaysia and the ability to work shifts, including weekends.

Qualifications

• Must have legal work authorization in Malaysia.
• Able to perform 5 days' shift work, including weekends and public holidays.
• Willing to work onsite during day shifts and remotely during night shifts.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient and high-quality customer service experience.
• Manage and follow up on inquiries or complaints from users.

Skills

Native-level Japanese proficiency

Strong command of English

Customer Service experience

Experience with financial or crypto products

Numerical acumen and attention to detail

Team player

Education

Educational background in Finance, Economics, Mathematics, Business Administration, or STEM-related fields

Job description

Japanese-Speaking Customer Support Representative

Position located in Kuala Lumpur, Malaysia.

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

If you're interested, kindly send your best resume to [e-mail].

Looking forward to collaborating with you.