Customer Support Representative

CB Talents; Malacca City; On-site; MYR 122,149 - 162,866; Full time

Job summary

CB Talents is looking for a Japanese-Speaking Customer Support Representative based in Kuala Lumpur, Malaysia. The role involves assisting customers with crypto-related inquiries in both Japanese and English, ensuring high-quality service delivery.

With a focus on customer needs and operational efficiency, candidates must have strong language skills, customer service experience, and a passion for fintech. The position offers a hybrid work model, including onsite and remote work arrangements.

Qualifications

• Native-level proficiency in Japanese for complex interactions.
• Experience in customer service, ideally 2-4 years.
• Strong detail orientation and numerical skills.

Responsibilities

• Assist customers with inquiries in Japanese and English.
• Ensure high-quality customer service experiences.
• Manage and follow up on customer inquiries or complaints.

Skills

Native-level Japanese proficiency

Strong command of English

Customer Service experience

Understanding of financial products

Strong numerical acumen

Education

Educational background in Finance, Economics, Mathematics, or Business Administration

Job description

Japanese-Speaking Customer Support Representative

Position located in Kuala Lumpur, Malaysia.

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

If you're interested, kindly send your best resume to [e-mail].

Looking forward to collaborating with you.