Customer Support Assistant

Coffeebot Holdings Sdn Bhd; Subang Jaya; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Free drinks credit

Friendly team

Hands-on experience

Job summary

Coffeebot Holdings Sdn Bhd is seeking a Customer Support Assistant to join our Sunway office in Selangor. You will handle tickets via WhatsApp and phone, resolve issues, and maintain clear notes while keeping data confidential.

You should have fast, accurate typing, strong written English and Bahasa Malaysia, and be comfortable with ticketing systems. The role runs Monday to Friday, 9:00 am to 6:00 pm, with immediate availability.

Qualifications

• Fast and accurate typing abilities.

Responsibilities

• Review, categorize and prioritize support tickets.
• Resolve tickets per guidelines or escalate to relevant teams.
• Track daily progress and report backlog.
• Respond to new tickets via WhatsApp and phone in English or Malay.
• Log, update and close tickets with clear notes.
• Follow up on pending tickets until resolution.
• Maintain accurate and confidential customer data.
• Flag recurring issues to team lead.
• Support other back-office admin tasks as assigned.

Skills

Typing skills

Written English

Bahasa Malaysia

Attention to detail

Organised

Tools

Ticketing tool

Job description

Coffeebot runs automated vending and coffee solutions across Malaysia and Singapore. Our support queue has built up, and we need an extra pair of fast, accurate hands to bring it back to normal. You will work from our Sunway office alongside the support team, resolving tickets via WhatsApp and phone. You will not deal with customers in person.

Key responsibilities

• Review, categorise and prioritise outstanding support tickets
• Resolve tickets within agreed guidelines, or escape to the right team (e.g. Service Operations, Technical, Finance)
• Track daily progress and report backlog numbers to the team lead
• Respond to new tickets via WhatsApp and phone in English or Malay
• Log, update and close tickets accurately with clear notes
• Follow up on pending tickets until they are resolved
• Keep ticket records and customer data accurate and confidential
• Flag recurring issues to the team lead
• Support other back-office admin tasks as assigned

About you

• Proven typing skills: fast and accurate (typing test may be part of the interview)
• Proven written English and Bahasa Malaysia: clear, polite and error-free replies in both
• Comfortable with computers, email and online systems; experience with a ticketing tool is a plus
• Organised and detail-oriented, able to work through a high volume of tickets
• Available to start immediately and commit to Monday to Friday, 9:00am to 6:00pm, for the full contract period
• Free drinks credit from our Coffeebot machines
• A lively, friendly working environment with a supportive team
• Hands-on experience in customer support at a growing tech company

About us

Coffeebot runs automated vending and coffee solutions across Malaysia and Singapore.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Support Assistant?
• Do you have Record Keeping experience?
• How would you rate your Bahasa Malaysia language skills?

CoffeeBot is a Malaysia based vending machine operator that focus in smart integrated full touch screen vending machine. CoffeeBot is currently expanding rapidly with more than 300+ machines accross Klang valley, Central, Northern to South region and Singapore.

As coffee vending machine operator, we cater to different market needs with different coffee machine models that brew the perfect cup of coffee every time. CoffeeBot vending machine serves up to 24 selections of beverages be it coffee or non-coffee.

CoffeeBot is a Malaysia based vending machine operator that focus in smart integrated full touch screen vending machine. CoffeeBot is currently expanding rapidly with more than 300+ machines accross Klang valley, Central, Northern to South region and Singapore.

As coffee vending machine operator, we cater to different market needs with different coffee machine models that brew the perfect cup of coffee every time. CoffeeBot vending machine serves up 24 selections of beverages be it coffee or non-coffee.