Customer Success Specialist - English (Based in Penang)

TP; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading international customer support company is seeking an English-speaking Customer Support Specialist to join their team in Penang, Malaysia. This role involves assisting customers with their inquiries and orders, requiring effective communication skills and a strong customer service mindset. Ideal candidates should be fluent in English, possess a relevant diploma or degree, and have a passion for helping others in a dynamic work environment.

Benefits

Paid training

Career growth opportunities

Work in a tropical location

Qualifications

• Fluent in English for communication and writing.
• A diploma or degree in any discipline is required.
• Must type at least 40 words per minute with good accuracy.
• Familiarity with basic computer applications is necessary.
• 6+ months of customer service experience preferred.

Responsibilities

• Assist customers with their orders and inquiries via chat, phone, and email.
• Maintain a professional and helpful demeanor at all times.
• Handle personal data carefully and accurately.
• Provide feedback to enhance customer experiences.
• Continuously learn and grow with the team.

Skills

English proficiency (B2 level or higher)

Customer service skills

Problem-solving skills

Typing (40+ WPM with 90% accuracy)

Computer skills (MS Office, Windows)

Education

Diploma or Bachelor's Degree in any field

Job description

Work in Malaysia with TP!

English Customer Support Role

Earn up to RM 3,600/month

Location: Penang, Malaysia

Hey there!

Looking for an international job experience in a tropical paradise?

Join TP Malaysia as an English-speaking Customer Support Specialist!

What’s in it for you?

• Live & work in sunny Penang
• Paid training & real career growth
• Be part of a global brand

What You’ll Be Doing

• Support customers with orders & inquiries (via chat, phone & email)
• Stay calm, professional, and helpful
• Handle personal data with care & accuracy
• Share feedback to improve the customer experience
• Keep learning & growing with your team

You’re a Great Fit If You:

• Speak and write English (B2 level or higher) — local hiring
• Have a Diploma or Bachelor's Degree in any field
• Can type 40+ WPM with 90%+ accuracy
• Are comfortable with computers (MS Office, Windows, etc.)
• Have 6+ months of customer service experience — OR you're a fresh grad in English, Communications, or Mass Comm
• Enjoy helping people & solving problems
• Want to grow fast in a fun, fast-paced environment

Sounds like your vibe?

Apply now and start your journey in Penang!