Customer Success & Operations Specialist

Teckwah Pharmapack Solutions; Johor Bahru; On-site; MYR 45,000 - 73,000; Full time

Job summary

Teckwah Pharmapack Solutions in Malaysia is seeking a proactive Customer Service Specialist to liaise with customers, prepare quotations, and process orders. You will coordinate with production and warehouse to meet delivery dates, manage inventory, and support billing and collections.

The role requires 2-3 years of customer service experience in an ISO manufacturing environment, with SAP knowledge preferred and proficiency in Microsoft Word/Excel.

Qualifications

• Degree/Diploma with 2-3 years customer service working experience in an ISO manufacturing environment.
• Knowledge in SAP system is preferred.
• Computer literate (preferably knowledge in Microsoft Word and Excel)

Responsibilities

• Liaise with customers and ensure all orders & requirements are met.
• Prepare price quotations to customers on new enquiries.
• Process customer sale orders and raise purchase requisitions for materials needed for the orders.
• Ensure prompt billing of sale invoices and assist in overdue payment collections.
• Assist in ensuring that all customers’ quality related complaints are handled satisfactorily.
• Raise production orders and follow up with production and warehouse to meet delivery dates.
• Manage inventory and maintain healthy levels.
• Prepare reports to customers and Management.
• Handle any other task assigned by Management.

Skills

Customer service

SAP

MS Excel

MS Word

Communication

Education

Degree/Diploma

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

Teckwah Pharmapack Solutions in Malaysia is seeking a proactive Customer Service Specialist to liaise with customers, prepare quotations, and process orders. You will coordinate with production and warehouse to meet delivery dates, manage inventory, and support billing and collections.

The role requires 2-3 years of customer service experience in an ISO manufacturing environment, with SAP knowledge preferred and proficiency in Microsoft Word/Excel.