Customer Success Advocate — Online Support Specialist

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer experience through effective communication and support. In this dynamic role, you will be the primary contact for customers, addressing their inquiries and concerns via phone and email. Your ability to project a professional image and maintain a positive attitude will be crucial in representing the brand. This position offers a fantastic opportunity to develop your skills in a fast-paced environment while contributing to customer satisfaction and loyalty. If you are passionate about helping others and thrive in a collaborative setting, this role is perfect for you.

Qualifications

• Bachelor's Degree or Diploma in any discipline required.
• B2 level English proficiency in all aspects is essential.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service orientation

Active Listening Skills

Problem-solving

Emotional intelligence

Critical thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer experience through effective communication and support. In this dynamic role, you will be the primary contact for customers, addressing their inquiries and concerns via phone and email. Your ability to project a professional image and maintain a positive attitude will be crucial in representing the brand. This position offers a fantastic opportunity to develop your skills in a fast-paced environment while contributing to customer satisfaction and loyalty. If you are passionate about helping others and thrive in a collaborative setting, this role is perfect for you.