Customer Service Specialist - Mandarin Speaker | Printer Industry

STARTEK; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Selangor is seeking a Customer Service Specialist to support customers in the printer industry. The ideal candidate will have excellent communication skills in Mandarin and English, problem-solving abilities, and a background in customer service or technical support. This position offers competitive salary and allowances, training opportunities, and a supportive team environment.

Benefits

Competitive basic salary + Allowances

Leave Entitlement and Statutory Contribution

Training & growth opportunities

Supportive team environment

Free coffee

Qualifications

• Familiarity with printer hardware and software is a plus.
• Ability to think on your feet and resolve issues quickly.
• Previous experience in customer service or technical support is preferred.

Responsibilities

• Assist customers with printer-related inquiries and troubleshooting.
• Provide prompt and courteous responses to customer communications.
• Ensure high levels of customer satisfaction through effective service.

Skills

Technical Proficiency

Problem-Solving

Excellent verbal (Mandarin & English) communication

Job description

Overview

Join Our Team as a Customer Service Specialist in the Printer Industry!

Are you passionate about providing exceptional customer service? Do you have a knack for solving problems and a keen interest in the printing industry? If so, we want to hear from you!

Industry: Printer & Imaging Solutions

Working Hours: Day Shifts Only (Permanent Off day on Sunday)

Responsibilities

• Product Support: Assist customers with printer-related inquiries, troubleshooting, and resolving issues
• Communication: Provide prompt and courteous responses to customer emails, calls, and chats
• Reporting: Maintain accurate records of customer interactions and feedback
• Customer Satisfaction: Ensure a high level of customer satisfaction by going above and beyond in service delivery

Qualifications

• Technical Proficiency: Familiarity with printer hardware and software is a plus.
• Problem-Solving: Ability to think on your feet and resolve issues quickly.
• Communication: Excellent verbal (Mandarin & English) and written communication skills.
• Experience: Previous experience in customer service or technical support, preferably in the printing industry. Fresh graduate is welcomed!

What You'll Get

• Competitive basic salary + Allowances
• Leave Entitlement and Statutory Contribution
• Training & growth opportunities
• Supportive team environment
• Free coffee. Loads of it

Ready to turn conversations into career success?

Apply now and make your voice count - Send your resume/CV to *****@startek.com

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