Customer Service Specialist

Greif Paper Packaging; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading packaging company is seeking a Customer Service Specialist in Selangor, Malaysia. The ideal candidate will manage customer interactions through various channels, maintain customer accounts, and ensure order fulfillment. A high school diploma with 4-5 years of relevant experience is required. Exceptional communication and organizational skills are crucial. This role offers a competitive salary, excellent benefits, and growth opportunities within a supportive work environment.

Benefits

Competitive salary

Excellent benefits

Opportunities for growth

Qualifications

• Typically possesses a high school diploma and 4-5 years of experience.
• Exceptional communication skills in both verbal and written forms.
• Ability to learn new software quickly and proficiently.

Responsibilities

• Interact with customers via various channels to provide support.
• Maintain customer accounts and records of interactions.
• Communicate order information to ensure fulfillment and satisfaction.
• Contact customers regarding inquiries or claim adjustments.
• Collect orders for new products or services.
• Support inside and outside sales efforts.
• Field escalated customer problems and needs.

Skills

Exceptional skills in verbal and written communications

In-depth knowledge of product

Proficient computer skills

Excellent organization and data entry skills

Good attention to detail

Self starter that can work with minimal supervision

Education

High school diploma

Job description

Customer Service Specialist (Job Requisition #032859)

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Job Description

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 35 countries and 200-plus locations.

Key Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Trains new Customer Service Coordinators.
• Performs other duties as assigned.

Education and Experience

• Typically possesses a high school diploma and 4-5 years of experience.

Knowledge and Skills

• Exceptional skills in verbal and written communications.
• In-depth knowledge of product.
• Proficient computer skills with the ability to learn new software.
• Solid knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Excellent organization and data entry skills.
• Good attention to detail.
• Self starter that can work with minimal supervision.

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.

EEO Statement

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf