Customer Service Specialist

Suixingfu Payment Co., Ltd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading payment processing company based in Kuala Lumpur is seeking a customer service representative to manage bilingual inbound and outbound calls, troubleshoot minor technical issues, and coordinate tasks with internal departments. The ideal candidate will possess strong bilingual communication skills and problem-solving abilities, along with good organizational skills to maintain accurate records. This position requires teamwork, flexibility for on-call responsibilities, and the ability to assist customers effectively.

Qualifications

• Excellent verbal and written proficiency to handle customer calls.
• Ability to remotely troubleshoot minor technical issues.
• Good organizational skills for maintaining accurate records.

Responsibilities

• Manage inbound and outbound bilingual calls.
• Provide remote technical troubleshooting for minor issues.
• Coordinate with internal departments and manage ad-hoc tasks.

Skills

Bilingual communication

Problem-solving

Organizational skills

Teamwork

Tools

TeamViewer

AnyDesk

Job description

Efficiently manage bilingual inbound and outbound calls.

Provide remote troubleshooting for minor technical issues to customers using tools such as TeamViewer or AnyDesk.

Communicate and coordinate with internal departments, complete ad-hoc tasks assigned by management, and update the knowledge base regularly.

Send timely reminders for subscription renewals; prepare test plans, test cases, and test scripts for software components to ensure high-quality software releases.

Assist with account creation, menu setup, and processing of additional information provided by customers.

Rotate on-call duties during off‑hours to handle emergency issues.

Qualifications

Bilingual communication skills (specific languages required), with excellent verbal and written proficiency to handle customer calls and correspondences.

Strong problem‑solving abilities, capable of remotely troubleshooting minor technical issues and effectively resolving customer feedback and problems.

Good organizational and record‑keeping skills, able to maintain accurate customer service ticket records and update the knowledge base regularly.

Ability to work in a team, communicate and coordinate effectively with internal departments, and flexibly handle ad‑hoc tasks and on‑call responsibilities.