Customer Service Representative - Walk-in Interview (Genting Highland)

AFFIN Group; Genting Highlands; On-site; MYR 30,000 - 54,000; Full time

Job summary

AFFIN Group is seeking a customer-facing teller to provide frontline service and support branch operations at Genting Highlands. You will help customers with deposits, cross-sell products, and handle back-office tasks while complying with internal policies.

The role requires a Diploma in a relevant field, strong communication, and adherence to AML, PDPA, and banking procedures. Training and growth opportunities are provided in a dynamic retail banking environment.

Qualifications

• Diploma holder of any relevant courses.
• Frontline customer service experience preferred.
• Ability to work in a bank branch environment and comply with policies.

Responsibilities

• Provide frontline service to customers and handle inquiries.
• Support branch deposit growth and cross-sell products.
• Perform back-office tasks and ensure compliance with policies.
• Adhere to regulatory requirements and daily cash handling procedures.

Education

Diploma holder of any relevant courses

Job description

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Description

JOB PURPOSE

• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank`s internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch`s deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products

Job Responsibilities

Financial

• To take pro-active actions to prevent fraud and losses (internal & external)
• To contribute to deposit growth by way of soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

Process

• Perform daily branch activities in accordance to Bank`s internal policies &

regulatory requirement.

• Effective cash handling and ensure Mid Day and End of Day cash balancing is
• performed in accordance with procedures.

• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Bank`s standard average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day.
• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT,FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.

Customer

• Ensure efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
• Ensure accuracy and error free in service delivery.
• Attend customer`s enquiries / complains immediately and adhere to complaints escalation procedures.
• To maintain good rapport with internal and external customers.

People

• Resource management i.e. annual leave / attendance / branch meeting.
• Participate in staff development including Structure on the Job Training (SOJT) /coaching.

Other Responsibilities

• To manage and undertake ad-hoc assignments assigned by Management from time to time.
• Social commitment activities involvement (CSR).
• To ensure cleanliness of the bank’s premise & SSL area.
• Relief duties as and when required.
• When performing relief function – Ensure compliance on on-boarding process and policy of new accounts – SA/CA/FD/SDB

Learning & Growth

• To involve and contribute to any special event organise by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit

Job Requirements

Diploma holder of any relevant courses