Branch Manager

AFFIN Group; Genting Highlands; On-site; MYR 89,000 - 156,000; Full time

Job summary

AFFIN Group in Genting Highlands seeks a Branch Manager to lead branch operations and supervise staff, ensuring daily efficiency and strong customer service. You will drive branch sales across deposits, loans, investments, and bancassurance, while maintaining tight cost control and compliance with regulatory requirements.

Responsibilities include enforcing branch manuals and guidelines, achieving audit ratings, coordinating BCM, BUCO, CLO, and OSHA duties, and supporting staff development

Qualifications

• Experience managing branch operations and staff.
• Knowledge of regulatory guidelines and internal controls.
• Ability to achieve branch sales targets.
• Strong customer service and problem resolution.

Responsibilities

• Drive branch sales target across deposits, investments, loans, bancassurance and cards.
• Prevent fraud and losses, internal and external.
• Control costs according to budget.
• Ensure adherence to Branch Manual, BNM guidelines and internal controls.
• Maintain satisfactory audit ratings and resolve audit findings.
• Submit reports on schedule; act as BCM Coordinator and perform Business Continuity Plan.
• Serve as BUCO, CLO, and Branch OSHA coordinator.
• Provide staff training on products and compliance.
• Organize CSR activities and ensure branch safety and cleanliness.
• Perform relief duties as ABM.

Skills

Staff management

Training & coaching

Recruitment

Performance tracking

Customer service

Regulatory compliance

Job description

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

JOB PURPOSE

Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize resultsand achieve peak performance levels.

ACCOUNTABILITIES

Financial 1. Drive and achieve overall Branch Sales Target a) Deposit b) Investment c) Loans – ASBF,SMART MONEY & Education loan d) Bancassurance & Banca Takaful product e) Credit Card f) Business referrals 2. Prevention of Fraud and Losses (internal and external). 3. Effectively control the cost as per budget Process 1. Ensure that every staff discharge duties in accordance with:- a) Branch Manual b) BNM Guidelines and Other Regulatory / Statutory Requirement c) Internal control process & procedures. 2. Ensure satisfactory audit rating 3. Ensure audit findings are resolved within specified time frame. 4. Monitor submission of reports within the specified time 5. Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise. 6. Act as Business Compliance Officer (BUCO) Representative. 7. Act as CLO (Complaint Liaison Officer). 8. Act as Branch OSHA coordinator. 9. Ensure compliance on regulatory and non-regulatory requirements by conducting coaching. Customer 1. Ensure efficient customer service level in accordance to SLA 2. Ensure timely reply to customer and CCQ. 3. Ensure to resolve any complaints within SLA 4. Ensure accuracy in service delivery. People 1. Resource management:- a) Annual leave b) Attendance c) Branch meeting. 2. Provide training / briefing on products and identify training needs 3. Recruitment of staff 4. Staff development and coaching 5. Ensure knowledge and understanding of respective KPIs and JD among all staff 6. Performance and productivity tracking at all levels including performing staff appraisals Other Responsibilities 1. To manage and undertake ad-hoc assignments 2. Alternate key holder to Vault & Self Service Terminal. 3. To organize or participate CSR activities within the branch community 4. To ensure cleanliness, safety and security of the bank’s premise and SSL area 5. To perform relief duties as and when required or in the absence of ABM. Learning & Growth 1. To involve and contribute to any special project organise by Head Office 2. Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth. 3. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit 4. To identify any potential staff for succession planning.