Customer Service Officer - Walk-in Interview (Genting Highland)

Affin Bank Berhad; Genting Highlands; On-site; MYR 56,000 - 100,000; Full time

Job summary

Affin Bank Berhad is seeking a branch operations professional to support daily operations, ensure policy compliance, and deliver quality customer service while contributing to branch sales through referrals and cross-selling.

Key responsibilities include handling deposits, investments, bancassurance, and wealth products; managing account opening, compliance with AML/CDD, vault and ATM duties, cash balancing, and reporting.

Job description

Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose Support daily branch operations, ensure compliance with policies and regulations, deliver quality customer service, and contribute to branch sales through referrals and cross-selling.

Key Responsibilities

• Financial Support referrals and cross-selling for deposits, investments, bancassurance/banca takaful, and wealth products. Prevent operational fraud and losses. Monitor and control branch operating expenses. Achieve assigned transactional and lead-generation fee income targets.
• Operations & Compliance Handle account opening, customer enquiries, and customer information updates in line with procedures. Comply with all regulatory requirements (FSA/IFSA, PDPA, FEA, FATCA, AMLA, CDD/ECDD). Act as main custodian for the vault, ATM, and cash machines, including daily balancing and reconciliation. Monitor ATM operations, cash levels, discrepancies, and security items. Review and validate daily vouchers, error corrections, GL entries, and critical reports. Process In-Cheques/OCS cheques according to guidelines. Maintain branch assets, equipment, and physical environment. Ensure backup power supply and security systems are functional. Submit all required reports accurately and on time, including loss data, KRI, and RCSA. Report suspicious transactions and operational lapses within deadlines.
• Security & Asset Management Monitor CCTV, DVR, alarm systems, and security personnel. Verify vendor access to branch premises. Maintain orderly and secure storage of documents and stationery. Conduct semi-annual physical checks on fixed assets and recommend disposals when necessary. Manage archival processes according to retention requirements.
• Customer Service Deliver efficient and accurate service within SLA. Resolve customer complaints promptly. Manage Safe Deposit Box operations. Ensure CIF data accuracy. Process requests such as cheque book issuance, CASA maintenance, audit confirmations, and other service-related tasks.
• People & Branch Support Assist with staff scheduling, attendance, and branch meetings. Support staff training, coaching, and performance development. Promote teamwork and uphold the Bank's service culture. Participate in CSR activities.
• Additional Duties Perform relief duties for ABM/BM when required. Manage the vault and self-service machines as main holder. Undertake ad-hoc tasks and branch initiatives. Attend relevant training to support compliance, service quality and professional development.

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people's personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service.

We're looking for colleagues who share our values and are ready to live them every day.

Explore the exciting opportunities and make a real impact on the future of finance.

Come be a part of our journey today!

Always About You

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.

At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline "Always about you", was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture. It's about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders.

As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.