Customer Service Representative - Walk-in Interview (Genting Highland)

Affin Pheim; Genting Highlands; On-site; MYR 31,000 - 40,000; Full time

Job summary

Affin Pheim in Genting Highlands is seeking a Customer Service Representative to provide frontline service to customers, deliver quality service in accordance with bank policies, and support back-office functions to help growth in deposits and cross-selling.

The role involves daily branch activities, cash handling, end-of-day balancing, regulatory compliance, handling inquiries and complaints, and contributing to CSR efforts and team development.

Qualifications

• Diploma holder of any relevant courses.

Responsibilities

• Take pro-active actions to prevent fraud and losses (internal & external).
• Contribute to deposit growth by soliciting new accounts.
• Assist in managing cost control for the branch as per approved budget.
• Perform daily branch activities in accordance to Bank's internal policies & regulatory requirements.
• Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Bank's standard average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day.
• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.
• Attend customer’s enquiries / complaints immediately and adhere to complaints escalation procedures.
• Maintain good rapport with internal and external customers.
• Participate in staff development including Structure on the Job Training (SOJT) /coaching.

Skills

Customer service

Frontline service

Cash handling

Regulatory compliance

Complaint handling

Education

Diploma holder of any relevant courses

Job description

## Customer Service Representative - Walk-in Interview (Genting Highland)Apply: Genting Highland: Full time: Posted 24 Days Ago: JR105465# **Create the future with Affin! You too can make a difference.***We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.*Job Description**JOB PURPOSE** • To provide frontline service to customers. • To deliver quality customer service in accordance with Bank`s internal policies. • To perform back office functions as well as rendering customer service support. • To contribute towards branch`s deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products**JOB RESPONSIBILITIES****Financial** • To take pro-active actions to prevent fraud and losses (internal & external) • To contribute to deposit growth by way of soliciting new accounts. • To assist in managing cost control for the branch as per approved budget.**Process** • Perform daily branch activities in accordance to Bank`s internal policies & regulatory requirement. • Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures. • Ensure accuracy in day end balancing within reasonable time. • Compliance to individual teller/drawer limit. • Compliance to Bank`s standard average serving time and average waiting time. • Daily vouchers bundling and cross checking of vouchers at the end of day. • Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT,FEA, FATCA, CRS etc. • Ensure satisfactory audit rating and issues raised are resolved within specified time frame. • Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.**Customer** • Ensure efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint. • Ensure accuracy and error free in service delivery. • Attend customer`s enquiries / complains immediately and adhere to complaints escalation procedures. • To maintain good rapport with internal and external customers.**People** • Resource management i.e. annual leave / attendance / branch meeting. • Participate in staff development including Structure on the Job Training (SOJT) /coaching.**Other Responsibilities** • To manage and undertake ad-hoc assignments assigned by Management from time to time. • Social commitment activities involvement (CSR). • To ensure cleanliness of the bank’s premise & SSL area. • Relief duties as and when required. • When performing relief function – Ensure compliance on on-boarding process and policy of new accounts – SA/CA/FD/SDB**Learning & Growth** • To involve and contribute to any special event organise by branch. • Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth. • To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit**JOB REQUIREMENTS**Diploma holder of any relevant courses