Customer Service Representative (Mandarin Speaker)

Toll Group; Bayan Lepas; On-site; MYR 33,000 - 60,000; Full time

Job summary

Toll Group is seeking a detail-oriented and proactive Customer Service Representative to join our team in Bayan Lepas, Penang. You will support customers, process transactions, and help maintain strong relationships with key accounts.

Ideal candidates have 1–3 years of relevant experience, a solid understanding of business processes, and a willingness to work in a fast-paced logistics environment. We offer training and the chance to contribute to our global network.

Qualifications

• 1–3 years of relevant job-related experience and technical/vocational training.
• Experienced operational/support role requiring detailed knowledge of business processes.

Responsibilities

• Develop and maintain effective, professional relationships with customers.
• Assist with account management and transaction processing.
• Provide support related to customer transactions, feedback, and requests.
• Liaise with internal and external stakeholders to meet contractual obligations and service standards.
• Respond to customer queries and resolve issues in line with agreements and established processes.

Skills

Detail-oriented

Customer service

Communication skills

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We are seeking a detail-oriented and proactive Customer Service Representative to join our team based in Bayan Lepas, Penang.

Key Responsibilities

:

• Customer Relationships: Develop and maintain effective, professional relationships with customers.
• Account Support: Assist with account management and transaction processing.
• Product & Technical Support: Provide support related to customer transactions, feedback, and requests.
• Stakeholder Coordination: Liaise with internal and external stakeholders to meet contractual obligations and service standards.
• Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.

Requirements

:

• Experienced operational/support role requiring detailed knowledge of business processes.
• Performs semi-routine tasks through the application of established knowledge and procedures, with potential guidance to junior staff.
• Requires 1–3 years of relevant job-related experience and technical/vocational training.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.