Customer Service Representative

Arrow Electronics; Seberang Perai; On-site; MYR 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Year-end bonus

Performance Bonus

5-Day Work Week

Growth Opportunities

Job summary

Arrow Electronics in Malaysia is seeking a Customer Service Representative to provide expert internal and external customer service and sales support. You will manage the end-to-end order-to-invoice processes, coordinate with the Inside Sales Team, handle complex discrepancies, and drive quality and timely resolutions across SAP-like systems and Arrow's platforms.

The role requires a 4-year degree and 1–3 years of relevant experience, with a focus on accuracy, collaboration, and proactive

Qualifications

• Bachelor's degree or equivalent required.
• 1–3 years of experience in customer service or sales support.
• Strong communication and problem-solving skills.

Responsibilities

• Provide expert customer service and sales support to Inside Sales Team and customers.
• Manage order entry, maintenance, and related processes (NCNR, COP, etc.).
• Support quotes, pricing, and contract-related activities with internal teams.
• Coordinate with Infosys and other systems for forecasts, reports, and escalations.
• Handle post-delivery issues and RMA-related tasks while identifying patterns.

Skills

Customer service

Sales support

Order processing

Discrepancy resolution

Communication

Education

Bachelor's degree

Tools

Infosys

MyArrow

SIMS

IPS (In-Plant Store)

PCPRCE 2

Job description

## Customer Service RepresentativeApply: Penang, Pulau Pinang (Penang): Full time: Posted Today: End Date: December 31, 2026 (30+ days left to apply): R248820# **Position:**Customer Service Representative# **Job Description:****What You’ll Be Doing**● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.● Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge● Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.● Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience● Completes work with a limited degree of supervision● Likely to act as an informal resource for colleagues with less experience● Identifies key issues and patterns from partial/conflicting data● Takes a broad perspective to problems and spots new, less obvious solutions **What We Are Looking For**Typically requires a 4 year degree and 1-3 years of experience. **What’s In It For You**At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.* Medical Insurance* Life Insurance* Year-end bonus* Performance Bonus* 5-Day Work Week* Growth Opportunities* And more!