Customer Service Representative

UOB; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

6250 UOB Centre of Excellence (M) Sdn. Bhd in Kuala Lumpur is seeking a responsive Call Centre Officer to deliver 24-hour, one-stop customer service. You will handle inquiries, provide accurate information, and guide customers to resources for self-help.

The role requires a Diploma with experience or SPM/STPM with extensive call centre or banking exposure, plus excellent English communication and a can-do attitude. Fresh graduates are welcome to apply.

Qualifications

• Diploma with minimum 2 years’ experience or SPM/STPM with at least 5 years’ experience.
• Ability to work on rotational shifts including weekends and public holidays.
• Fresh graduates are welcome to apply.
• Experience in Call Centre, Banking or Customer Service environment is an advantage.
• Positive mindset with a CAN-DO attitude and passion to deliver quality customer service.
• Pleasant voice and good telephone etiquette.
• Resourceful, proactive and a good team player.
• Good communication skills (verbal and written) in English.

Responsibilities

• Deliver 24 hour one-stop customer service.
• Ensures highest standard of service delivery on personalized phone services.
• Provide prompt and accurate answers, alternatives or solutions to customers.
• Handle and resolve customer complaints proficiently.
• Maintain integrity and confidentiality in interactions and data.
• Educate customers about the Bank’s products and services.
• Enter customer data into systems accurately.

Skills

Customer service

Communication skills

English proficiency

Education

Diploma

SPM/STPM or equivalent

Job description

Company

6250 UOB Centre of Excellence (M) Sdn. Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Key Responsibilities

• Deliver 24 hour one-stop customer service.
• Ensures highest standard of service delivery on personalized phone services to our customers.
• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
• Handling and resolving customer complaints proficiently.
• Displaying a high level of quality and professionalism when dealing with customers.
• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer.
• Maintains confidentiality of the Bank’s customers and data.
• Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.

Key Requirements

• At least a recognized Diploma with minimum 2 years’ experiences.
• (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).
• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations.
• Fresh graduates are welcome to apply.
• Experience in Call Centre, Banking or Customer Service environment will be an advantage.
• Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service.
• Possess a pleasant voice & good telephone etiquette.
• Resourceful, proactive, attentive to details and a good team player.
• Possess good communication skills (verbal and written English).

Additional Requirements

• Be a Part of the UOB Family

UOB is an equal opportunity employer.

UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors.

All employment decisions at UOB are based on business needs, job requirements and qualifications.

If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site