Customer Service Representative

Lemonfridge Studio Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Lemonfridge Studio Sdn Bhd, the Malaysian arm of Lemonfridge Studio Pte Ltd, seeks a Customer Service Representative in Kuala Lumpur (Sri Petaling). You will handle inquiries for Malaysia and Singapore, support service recovery, and cross‑sell related products while maintaining records and meeting KPIs.

The role requires Mandarin, English and Bahasa Malaysia proficiency, 1 year CS experience (internships welcome), and comfort with MS Office/Google Workspace.

Qualifications

• Minimum SPM or Diploma in any field.
• Minimum 1 year of experience in customer service; fresh graduates with internship experience are welcome to apply.
• Proficient in Mandarin, English, Bahasa Malaysia; Mandarin proficiency emphasized.
• Proficient in Microsoft Office and Google Workspace.
• Strong interpersonal skills with patience, empathy and a problem‑solving mindset.
• Able to work independently with minimal supervision.

Responsibilities

• Handle customer inquiries from Malaysia and Singapore via phone, email and chat.
• Escalate complex or unresolved issues with clear context and documentation.
• Maintain accurate, detailed records of all customer interactions.
• Meet and exceed service KPIs as set by management.
• Execute timely service recovery and revenue‑driven follow‑ups.
• Cross‑sell relevant sub‑products during service interactions where appropriate.
• Assist in ad hoc operational tasks and undertake special projects as directed.

Skills

Mandarin

English

Bahasa Malaysia

Multitasking

Customer service

Education

SPM or Diploma

Tools

Microsoft Office

Google Workspace

Job description

Position: Customer Service Representative

Department: Customer Service

Reports to: Customer Service Director

Locations: Sri Petaling, Kuala Lumpur.

Lemonfridge Studio Sdn Bhd is the Malaysian arm of Lemonfridge Studio Pte Ltd, a creative and customer-focused interior design firm headquartered in Singapore. We are passionate about delivering quality design services and experiences, and we pride ourselves on being innovative, responsive, and customer-centric.

KEY RESPONSIBILITIES

1. Core Service & Support

• Handle customer inquiries from Malaysia and Singapore via phone, email, and chat.
• Escalate complex or unresolved issues to relevant departments with clear context and documentation.
• Maintain accurate and detailed records of all customer interactions using internal systems.
• Meet and exceed service KPIs as set by the management team.

2. Service Recovery & Revenue Conversion

• Execute timely and empathetic service recovery efforts to regain customer trust and satisfaction.
• Re-engage rejected or unresponsive leads through personalized follow-ups.
• Cross-sell relevant sub-products during service interactions where appropriate.

3. Operational Flexibility

• Assist in ad hoc operational tasks to support business needs.
• Undertake special assignments or projects as directed by management.

JOB REQUIREMENTS

• Minimum SPM or Diploma in any field.
• Minimum 1 year of experience in customer service; fresh graduates with internship experience are welcome to apply.
• Required language(s): Mandarin, English, Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Proficient in Microsoft Office and Google Workspace tools.
• Strong interpersonal skills, with core traits including patience, empathy, and a problem-solving mindset.
• Skilled in multitasking and personalizing responses based on customer needs and information provided.
• Always maintains a positive and professional approach in delivering excellent customer service.
• Able to work independently with minimal supervision.

Why Join Us?

• Be part of a dynamic, growing, and regional team.
• Gain experience serving cross-border clients in Malaysia and Singapore.
• Opportunities for professional development and internal growth.
• Opportunities to travel to outstation/overseas.
• Enjoy a fixed Monday to Friday schedule (10am-6pm) - no shifts.
• Company-wide break during Chinese New Year (approximately 1.5 weeks) to recharge and spend time with loved ones.
• Celebrate life's special moments - on the eve of major festivities like Hari Raya, Deepavali, Christmas, and New Year, we work half-day so everyone can head home early and enjoy time with loved ones.

Join our dynamic finance team and play a key role in supporting the company's financial operations and success.