Customer Service Representative

Langtuo International Technology Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service-oriented company in Kuala Lumpur seeks individuals proficient in English, Malay, and preferably Mandarin, to handle customer orders and queries. Successful candidates will manage high-pressure situations and optimize service quality. Candidates with a relevant degree and 2 years of experience are welcome to apply. The role requires flexibility for rotating shifts, including nights and weekends, with allowances provided.

Benefits

Night shift allowance

Qualifications

• Minimum of 2 years relevant work experience in call center or customer service.
• Ability to manage customer issues effectively in high-pressure environments.
• Flexibility to work rotating shifts, including nights and weekends.

Responsibilities

• Process customer orders from receipt to completion with thorough documentation.
• Monitor customer service performance metrics for quality and efficiency.
• Collaborate with technical and sales teams to resolve customer issues.

Skills

Fluent in English

Fluent in Malay

Fluent in Mandarin

High-pressure situation management

Customer service optimization

Education

Degree in relevant field

Job description

Accurately and efficiently process customer orders from receipt to completion, including thorough documentation, process work order to after-sales team and tracking in accordance with company policies and timelines.

Ensuring the efficiency and service quality of customer service staff while providing client support including technical, operational, and product-related queries.

Handling high-pressure situations, calming dissatisfied customers, and providing appropriate solutions.

Quickly analyzing customer issues and coordinating internal resources to resolve them.

Monitoring key customer service performance metrics (such as response time, resolution rate, and customer satisfaction) and optimizing service processes.

Collaborating with product, sales, and technical teams to ensure customer issues are effectively addressed.

Interacting with customers through different communication channels, which may include email, social media, and phone calls.

Update customer records and documentation in systems, maintaining accurate and detailed records.

Work with customer service manager to ensure proper customer service is being delivered.

Other ad‑hoc tasks when assigned.

Job Requirements

Excellent command of written and spoken English and Malay and Mandarin. Candidates fluent in Mandarin preferred as role requires to deal with Mandarin speakers.

Degree with at least 2 years relevant work experience (call center, customer service, tele sales, etc.) are welcome to apply.

This role will be required to work in rotating shifts including on night shift, weekends and public holidays. Apply when you are able to accept rotational shift. (Night shift allowance provided)