Customer Service Representative

BizLink Group; George Town; On-site; MYR 30,000 - 42,000; Full time

Job summary

BizLink Group is seeking a Customer Service Representative to directly assist customers, provide information, and resolve inquiries. You will respond via phone, email, and other channels, process orders, and maintain accurate records.

The role emphasizes problem resolution, collaboration with internal teams, and continuous improvement of customer satisfaction in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills for customer interactions.
• Strong problem-solving and critical thinking to handle inquiries.
• Proficient in Microsoft Office suite and CRM software.
• Experience in a customer service or client-facing role in admin/office support.
• Ability to work in a fast-paced environment and multitask.
• Collaborative mindset and passion for exceptional customer service.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and other channels in a timely and professional manner.
• Assist customers with product information, order processing, and problem resolution.
• Provide detailed and accurate information to customers, addressing their needs and concerns.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Maintain detailed records of customer interactions and follow-up actions.
• Continuously seek opportunities to improve customer satisfaction and enhance operational efficiency.

Skills

Excellent communication

Problem-solving

Microsoft Office

CRM software

Customer service experience

Multitasking

Tools

Microsoft Office Suite

CRM software

Job description

Overview Of The Position

Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders

Key Responsibilities

• Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and professional manner.
• Assist customers with product information, order processing, and problem resolution.
• Provide detailed and accurate information to customers, addressing their needs and concerns.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Maintain detailed records of customer interactions and follow-up actions.
• Continuously seek opportunities to improve customer satisfaction and enhance operational efficiency.

Job Requirements

• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner.
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and issues.
• Proficient in Microsoft Office suite (Word, Excel, Outlook) and comfortable with using various customer relationship management (CRM) software.
• Experience in a customer service or client-facing role, preferably in the administration and office support industry.
• Ability to work in a fast-paced environment and multitask effectively.
• A collaborative mindset and a genuine passion for providing exceptional customer service.