Customer Service Operations Associate

Keysight Technologies; Penang; On-site; MYR 20,000 - 100,000; Part time

Job summary

A leading technology firm in Malaysia, focused on electronic design and innovation, seeks a candidate for a contract role to support post sales services. The responsibilities include responding to customer inquiries about services, managing service requests, and ensuring customer satisfaction. Candidates should hold a Bachelor’s degree or equivalent, with no prior experience required though up to two years in a related field is acceptable. This role provides a pathway to a full-time position based on performance.

Qualifications

• No prior experience required; may have up to 2 years’ relevant experience.

Responsibilities

• Support Malaysia post sales services business
• Attend to enquiries regarding Keysight structure, organization, and services
• Fulfil marketing/promotion requests for service campaign
• Respond to customer’s requests for service including warranty and contract orders
• Manage pick-up and transshipment activities
• Respond to customer requests for training enrollment or cancellation
• Respond to customer requests for service/repair and calibration
• Validate customer entitlement for Keysight offerings

Education

Bachelors or Master Degree or University Degree or equivalent

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more

Our culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

This role would be a contract position with possibility of conversion upon management discretion.

Responsibilities

• Supports Malaysia post sales services business
• Attend to enquiries regarding Keysight structure, organization and people, how to read/interpret customer facing documents, rental questions and financing options, HR/recruitment (web), press releases and event, ISO certification questions.
• Fulfil marketing/promotion requests for service campaign as defined by the process
• Provide general pricing of Keysight service if available
• Respond to customer’s requests for service. This includes orders for those customers under warranty/contract and for customers requiring per incident support.
• Manage pick-up and transshipment activities
• Respond to customer’s requests for the status of the order (sales and support) this includes the appropriate escalation paths as defined by the process.
• Respond to customer requests to enroll in training or to cancel training that has been booked
• Respond to customer requests for altering the schedule of maintenance
• Respond to customer requests for service / repair and calibration
• Validate customer entitlement for the various Keysight offerings
• Respond to customer requests to change their account / contact profile details
• Provide service availability

Qualifications

• Bachelors or Master Degree or University Degree or equivalent.
• No prior experience required; may have up to 2 years’ relevant experience.

***Keysight is an Equal Opportunity Employer.***