Customer service Officer

Arrow Components (M) Sdn Bhd

Penang

On-site

MYR 42,000 - 66,000

Full time

7 days ago

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Benefits offered by this job

Medical Insurance

Life Insurance

Year-end bonus

Performance Bonus

5-Day Work Week

Job summary

Arrow Electronics, Inc. in Penang, Malaysia seeks a Customer Service Representative to provide expert customer service and sales support across the Inside Sales Team and customer engagements.

You will own order entry, pricing, and invoice processes, handle complex discrepancies, and coordinate with Infosys and internal teams to deliver accurate orders and timely responses. The role emphasizes collaboration, contract pricing management, and ongoing process improvements within a multichannel

Qualifications

2 year degree and 2–4 years of experience.
Provides expert internal and external customer service and sales support to the Inside Sales Team and customers.
Controls Order to Invoice processes, NCNR setup, contract pricing, and related documentation.

Responsibilities

Provide expert internal and external customer service and sales support to the Inside Sales Team and customers.
Perform Order entry and maintenance, manage inbound formats, and handle complex discrepancies.
Coordinate e-Compass and Forecast Response reports with Infosys; manage RMA, CAR/FQR analyses and post-delivery issues.
Assist Inside Sales with Quote to Order objectives, load SDT quotes, and coordinate contract signatures.
Develop knowledge through formal training or substantial work experience; operate under established procedures.

Skills

Customer service

Sales support

Order processing

Discrepancy resolution

Cross-functional collaboration

Documentation and reporting

Education

Two year degree

Tools

Infosys

MyArrow

PCPRCE 2

SIMS

IPS

Quote Center

Job description

What You’ll Be Doing

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.
Has developed knowledge and skills through formal training or considerable work experience
Entry level often for those with work experience in the skill area
Works within established procedures with a moderate degree of supervision
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

What We Are Looking For

Typically requires a 2 year degree and 2–4 years of experience.

What’s In It For You

Medical Insurance
Life Insurance
Year-end bonus
Performance Bonus
5-Day Work Week
And more!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 148 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With2025 sales ofUSD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more atwww.arrow.com. Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more athttps://www.fiveyearsout.com/.

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

What can I earn as a Customer Service Representative

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