Customer Service - NIGHT SHIFT

Apex Chemicals Co., Ltd.; Johor Bahru; On-site; MYR 24,000 - 36,000; Full time

Job summary

Apex Chemicals Co., Ltd. in Malaysia is seeking a customer service-oriented professional to respond to inquiries, process orders, and provide product support from Johor Bahru.

You will collaborate with sales, operations and finance to ensure customer needs are met and maintain accurate client records while delivering high-quality service.

Responsibilities

• Responding to customer queries via phone, email, or live chat.
• Managing customer complaints or concerns promptly and professionally.
• Processing orders and transactions, assisting customers in placing orders, confirming delivery and facilitating payments process.
• Providing technical support and guidance on how to use products or services.
• Maintaining accurate and up-to-date client profiles and service records.
• Performing clerical duties like paperwork related to customer interactions.
• Collecting feedback from customers to understand their experience.
• Working closely with sales, operations, technical and finance to ensure customer needs are met.
• Ensuring timely follow-ups and resolution of any ongoing customer issues.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Responding to customer queries via phone, email, or live chat

2. Resolving Complaints and Issues

• Managing customer complaints or concerns promptly and professionally.

3. Processing Orders and Transactions

• Assisting customers in placing orders, confirming delivery and facilitating payments process.

4. Product and Service Support

• Providing technical support and guidance on how to use products or services.
• Helping with troubleshooting or offering instructions on product setup and maintenance.

5. Maintaining Client Profile

• Keeping accurate and up-to-date customer information and service records.
• Tracking interactions, order histories, and any follow-ups.

6. Providing Administrative Support

• Performing clerical duties like paperwork related to customer interactions.

7. Customer Feedback and Surveys

• Collecting feedback from customers to understand their experience.

8. Collaboration with Other Departments

• Working closely with sales, operations, technical and finance to ensure customer needs are met.

9. Maintaining Customer Satisfaction

• Ensuring timely follow-ups and resolution of any ongoing customer issues.
• Building and maintaining strong, positive relationships with customers.