Customer Service Manager

Agensi Pekerjaan Kainan Sdn Bhd; Kuala Lumpur; On-site; MYR 61,000 - 73,000; Full time

Benefits offered by this job

Lunch and dinner provided

Staff meals

Career progression

Training programmes

Team environment

Job summary

Jora Malaysia is hiring for a customer service role in a premium F&B setting located at Jalan P. Ramlee, KLCC. The role requires a diploma and a service-oriented, patient approach with strong communication abilities to manage memberships and guest relations.

Responsibilities include welcoming customers, handling inquiries and complaints, supporting service standards, and contributing to brand reputation through follow-up activities and team training.

Qualifications

• Experience in customer service or customer relationship management within F&B, hotels, private clubs, or high-end service industries is preferred.
• Well-presented, service-oriented, and possesses strong communication skills.
• Experience handling customer complaints, customer retention, or membership management is preferred.
• Detail-oriented, patient, emotionally stable, and able to work well under pressure.
• Willing to work according to the outlet's operational requirements and shift schedule.
• Location: Jalan P. Ramlee, KLCC.

Responsibilities

• Welcome and assist customers, maintain membership relationships, manage customer relations, and enhance the overall service experience.
• Handle customer enquiries, reservations, complaints, feedback, and unexpected service-related issues.
• Assist in developing customer service standards and ensure proper implementation by the front-of-house team.
• Build and maintain relationships with key customers, members, and returning customers to improve customer satisfaction.
• Support the Front of House Manager in improving service procedures, conducting staff service training, and organising customer data.
• Assist with customer follow-ups, promotional activities, and maintaining the outlet's brand reputation

Skills

Customer service

Communication skills

Relationship management

Complaint handling

Education

Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Experience in customer service or customer relationship management within F&B;, hotels, private clubs, or high-end service industries is preferred.

Well-presented, service-oriented, and possesses strong communication skills.

Experience handling customer complaints, customer retention, or membership management is preferred.

Detail-oriented, patient, emotionally stable, and able to work well under pressure.

Willing to work according to the outlet's operational requirements and shift schedule.

Expected Start Date: Within 1 month

Working Hours: 3-shift work system with 4 rest days per month Salary: From RM6,000/month

Requirement

• Experience in customer service or customer relationship management within F&B;, hotels, private clubs, or high-end service industries is preferred.

• Well-presented, service-oriented, and possesses strong communication skills.

• Experience handling customer complaints, customer retention, or membership management is preferred.

• Detail-oriented, patient, emotionally stable, and able to work well under pressure.

• Willing to work according to the outlet's operational requirements and shift schedule.

• Minimum Diploma qualification

• Expected Start Date: Within 1 month

• Location: Jalan P. Ramlee, KLCC

• Working Hours: 3-shift work system with 4 rest days per month Salary: From RM6,000/month

Responsibility

• Welcome and assist customers, maintain membership relationships, manage customer relations, and enhance the overall service experience.
• Handle customer enquiries, reservations, complaints, feedback, and unexpected service-related issues.
• Assist in developing customer service standards and ensure proper implementation by the front-of-house team.
• Build and maintain relationships with key customers, members, and returning customers to improve customer satisfaction.
• Support the Front of House Manager in improving service procedures, conducting staff service training, and organising customer data.
• Assist with customer follow-ups, promotional activities, and maintaining the outlet's brand reputation

Benefits

• Lunch and dinner provided, including complimentary staff meals
• Basic salary plus performance incentives and commission.
• Excellent career development opportunities within a premium hot pot brand, particularly for management positions
• Pre-employment training and a structured career advancement programme
• Supportive team environment with plenty of opportunities for professional growth